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Overview

Expand Access. Support Patients. Transform Advanced Illness Care.

As a Care Coordinator – Advanced Illness Management (AIM), you’ll play a vital role in ensuring patients and families receive timely, coordinated palliative and advanced illness care. This is an opportunity to make a meaningful difference every day — by streamlining care delivery, supporting clinical teams, and helping patients access the services they need most.

Essential Functions of the Position:

+ Coordinate and direct all day-to-day operational activities related to the administration of the AIM and palliative care department.

+ Process referrals by obtaining accurate admission and insurance information to ensure timely patient admissions.

+ Maintain communication with pending patients, families, and referral sources, following up on prospective referrals and not-taken-under-care (NTUC) cases.

+ Contact patients and families within one hour of receiving referrals during business hours; follow up promptly on after-hours or weekend referrals the next business day.

+ Coordinate efficient scheduling for Nurse Practitioners, taking into account geographic logistics to maximize time and minimize cost.

+ Identify payer sources, verify insurance benefits, and obtain prior authorizations when required.

+ Support credentialing documentation for staff and maintain a credentialing log.

+ Provide complete admission and insurance information to the AIM Team, ensuring patients and families understand their rights, responsibilities, and financial details.

+ Oversee daily clinical records management to maintain compliance with state, federal, and company policies.

+ Submit all necessary documentation for billing and work with the Billing Department to resolve denials or audit requests.

+ Serve as a knowledgeable resource to patients, families, and the community regarding AIM, Palliative Care, and Hospice services.

+ Maintain and monitor referral source satisfaction; identify opportunities for service improvement.

+ Participate in quality assurance and performance improvement (QAPI) activities and assist with required data collection and reporting.

+ Implement marketing and promotional initiatives as directed.

+ Adhere to all company policies, including HIPAA, compliance, business ethics, and the employee code of conduct.

About You

Specialized Knowledge and Skills:

+ Strong knowledge of medical terminology and healthcare documentation.

+ Familiarity with insurance verification and reimbursement processes.

+ Effective written and verbal communication, data entry, and problem-solving skills.

+ Exceptional organizational, time management, and customer service abilities.

+ Ability to work collaboratively in a fast-paced healthcare environment.

Education and Experience:

+ High school diploma or equivalent required; college degree preferred.

+ Minimum of three years of healthcare delivery or related business experience required.

+ Experience in a Part B billing setting preferred.

+ Experience with electronic medical records (EMR) and Microsoft Office programs including Outlook, Word, and Excel.

Licenses and Certifications (Optional):

+ Licensed Practical Nurse (LPN) – optional

+ Registered Nurse (RN) – optional

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

+ Competitive Pay

+ 401(k) with Company Match

+ Career Advancement Opportunities

+ National & Local Recognition Programs

+ Teammate Assistance Fund

Additional Full-Time Benefits:

+ Medical, Dental, Vision Insurance

+ Mileage Reimbursement or Fleet Vehicle Program

+ Generous Paid Time Off + 7 Paid Holidays

+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

+ Free Continuing Education Units (CEUs)

+ Company-paid Life & Long-Term Disability Insurance

+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

+ This is a safety-sensitive position

+ Employee must meet minimum requirements to be eligible for benefits

+ Where applicable, employee must meet state specific requirements

+ We are proud to be an EEO employer

+ We maintain a drug-free workplace

ReqID: 2025-129229

Category: Branch Admin and Clerical

Position Type: Full-Time

Company: Illumia