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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

Employees in this job function plan and oversees the execution of projects and/or programs that are focused on technology implementation or upgrade of technology applications capabilities and solutions (e.g., enterprise applications, SAAS, internal infrastructure, networking, data centers, labs, etc.). They could also act as Scrum Masters or Agile Coaches to ensure team lives by the values and practices of scrum by embracing Agile/scrum/Kanban/Lean principles

Key Responsibilities:

+ Develop project plans, define the project/program scope, goals and deliverables for areas of technology application development and implementation for the enterprise

+ Drive problem-solving and continuous improvement initiatives by collaborating with IT teams, technology vendors, etc.

+ Facilitate the development effort by creating and monitoring an efficient, streamlined process between the internal teams and external technology providers

+ Effectively communicate status updates to all stakeholders across multiple organizations/ teams, with reinforcing quantitative measurements

+ Ensure project and program objectives, deliverables and results are completed within the agreed scope, timeline, budget and allocated resources

+ Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations and reviews

+ Identify risks and create risk mitigation plans to ensure timely completion of the projects/programs

+ Manage technology product goals and forecasts. Collaborate with technical development team(s) to translate the long-term objectives into actionable technology strategy and an implementation roadmap

+ Guide execution by applying standard frameworks and development lifecycle methodologies like agile, waterfall etc.

Skills Required:

+ Program Management

Skills Preferred:

+ Analyst

Experience Required:

+ Senior Associate Exp: 4 years in IT; 1 years in Program Mgmt., Expert in Proj Mgr

Experience Preferred:

+ Oversight of Service Providers daily activities to ensure compliance with negotiated contracts Developing and driving common global processes for delivering Print Services globally Coordinating Print Driver upgrades for Centralized and Distributed Print Servers, to drive commonization.

+ Annual or as needed, coordination of printer firmware upgrades with Suppliers Deployment of new Print Technology to improve User Experiences and the security of printers.

+ Working with Network, Server Hosting, and Supplier technical teams to resolve both and Supplier software or hardware issues.

+ Management of financials that include managing PO requests and reviews to ensure that services are delivered within agreed to budgets. ServiceNow knowledge Project management knowledge PMP Certification a plus ACP Certification a plus Tools Alteryx Excel SharePoint Jira End-user relationship management Supplier management Good problem-solving skills

Education Required:

+ Bachelor's Degree

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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