"Alerted.org

Senior Technical Account Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: None

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Join Our Team as a Technical Account Manager!

Are you a tech-savvy professional with a passion for customer success? We’re looking for a highly skilled and motivated Technical Account Manager to join our dynamic Customer Success team. If you have a strong technical background, excellent communication skills, and a dedication to building lasting customer relationships, we want to hear from you!

REMOTE!

Responsibilities:

+ **Be the Customer Champion:** Serve as the primary technical point of contact for a portfolio of key accounts. Build and maintain strong relationships with customer stakeholders and technical teams.

+ **Guide and Support:** Provide technical guidance and expertise to help customers achieve their goals. Assist with onboarding, training, and sharing best practices.

+ **Advocate for Customers:** Act as a customer advocate internally, sharing valuable feedback and technical needs with our product, engineering, and development teams.

+ **Solve Complex Issues:** Proactively identify and resolve technical issues, coordinating with internal teams for timely solutions.

+ **Strategize for Success:** Develop and execute strategic account plans to promote product adoption, identify new opportunities, and ensure customer retention.

+ **Monitor and Report:** Track key account metrics, monitor product usage, and report performance to drive continuous improvement.

+ **Collaborate Across Departments:** Work closely with Sales, Product, and other departments to enhance the overall customer experience.

Qualifications:

_Required:_

+ An active Top Secret clearance.

+ A bachelor's degree in a technical field or equivalent experience.

+ At least 3 years in a technical customer-facing role.

+ A solid technical understanding to explain complex concepts simply.

+ Strong analytical and problem-solving abilities.

+ Excellent communication skills.

+ Demonstrated project management and organizational skills.

+ Experience managing a CRM and support ticketing systems.

_Desired:_

+ Relevant industry certifications (e.g., ITIL, PMP, or cloud certifications).

+ CSfC Experience strongly preferred.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$90,300-$189,600

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._