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+ Area of Interest: Patient Services

+ FTE/Hours per pay period: 0.9

+ Department: Blank Psychiatry- Meth- PB

+ Shift: Mon-Thurs 7:30a-4:00p, Fri 8:00a-12:00p

+ Job ID: 173222

Overview

SHIFT: Mon-Thurs 7:30a-4:00p, Fri 8:00a-12:00p

Greets families. Checking patients in/out, obtaining insurance information and accurately entering them into our computer system. Assists with scheduling, answering phones, emails and staff messages. Process payments and scheduling follow up appointments efficiently and accurately. Would like someone who is detailed oriented, great at multi- tasking and has strong customer service skills.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Billing Functions

• Collect co-payments for insurance or co-insurance. Issues receipt.

• Print detailed billing statement when requested.

• Reconcile cash drawer daily.

• Gather information in order to communicate with central billing office on behalf of families.

• Answer billing questions in a prompt and efficient manner.

• Verify all MH benefits for all appts via phone, fax, and websites.

• Obtain authorizations and reference number when required.

• Document benefits in the current computer system.

• Provides financial assistance applications based on patient needs. Provides patients with price estimates for treatments.

• Obtains signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.

• Receive and process new patient referrals. Explain the process and services we provide.

• Scan and label insurance authorizations, checklists, evaluations, lab results, and variety of other reports into the correct location of the correct patient’s chart.

Customer Service

• Adheres to all confidentiality policies and procedures based on department guidelines.

• Follow check in and check out processes for all in person and virtual appointments.

• Verifies and captures all required information.

• Scan identification, insurance card, and communication forms

• Accurately schedules, reschedules, and cancels appointments when needed.

• Aware of all providers scheduling preferences.

• Schedule interpreter services when needed.

• Answers calls professionally and promptly.

• Monitor department voicemail regularly. Take detailed and accurate messages.

• Regularly check pt. portal messages, department email, and staff messages for various tasks that need completed.

Department Support

• Demonstrates a willingness to meet department work schedule.

• Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.

• Integrates and demonstrates CORE values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH.

• Balance team and individual responsibilities; be open and objective to others’ views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

• Practice reflects knowledge of DNV, HIPAA, OSHA and other federal/state regulatory agencies guiding healthcare.

• Demonstrates the ability to meet the department work schedule.

• Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.

• Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.

• Takes appropriate action on concerns reported by department staff related to compliance

Qualifications

REQUIRED:

+ High School diploma or equivalent required.

+ Experience using computer-based software, including but not limited to Microsoft office, required.

+ Accurate data entry with numbers, letters and the ability to spell medical terms correctly required.

+ Excellent verbal and written communication skills required.

PREFERRED:

+ Medical terminology course or equivalent preferred.

+ One year previous experience in Patient Access or Billing preferred.