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Job Title: Customer Service Representative

**Location:** Farmington, CT

**Schedule:** Full-time - 3 days in office, 2 remote

**Hours:** 8:00 AM – 4:30 PM, Monday – Friday

Position Overview

We are seeking a dedicated and detail-oriented **Customer Service Representative (CSR)** to join our team. This position starts with several weeks of in-office training, followed by a hybrid schedule. The CSR will be responsible for delivering outstanding service to both internal and external customers through clear communication, accurate data entry, and efficient order management.

You will play a key role in processing quotes and orders, providing status updates, and assisting with general inquiries — all while maintaining a high level of professionalism and customer focus.

Key Responsibilities

+ Deliver exceptional customer service by responding to inquiries via phone and email.

+ Accurately enter and process quotes, orders, and other customer requests.

+ Use internal systems such as SAP and CRM tools to support daily operations.

+ Provide timely updates on order status, shipping, and general information.

+ Build and maintain positive relationships with customers and internal teams.

+ Follow communication procedures, guidelines, and policies consistently.

+ Meet established customer service metrics (e.g., order entry targets).

+ Collaborate with internal departments as necessary to resolve customer issues.

+ Perform general administrative duties as assigned.

+ Availability to work a flexible schedule as needed; call center operates from 7:00 AM to 7:00 PM.

Qualifications

Experience:

+ Prior experience in a customer service role is required.

+ Proven ability to perform accurate data entry.

+ Strong communication skills with a customer-first attitude.

+ Familiarity with SAP, Microsoft Office, or other CRM systems.

+ Ability to remain patient, courteous, and professional in all interactions.

+ Availability to work weekends, evenings, or holidays if needed.

Education:

+ High school diploma or equivalent required.

+ Associate’s or Bachelor's degree preferred.

About You

You thrive in a fast-paced environment and take pride in helping customers get the answers and solutions they need. You're tech-savvy, detail-oriented, and a great communicator who enjoys being part of a collaborative team.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.