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**Additional Information** 6 Month Pay: $26.35 per hour, one year Pay: $31.00 per hour

**Job Number** 25167900

**Job Category** Information Technology

**Location** Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States, 20745VIEW ON MAP (https://www.google.com/maps?q=Gaylord%20National%20Resort%20%26%20Convention%20Center%2C%20201%20Waterfront%20Street%2C%20National%20Harbor%2C%20Maryland%2C%20United%20States%2C%2020745)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

**Pay Range:** $23.25-$23.25 per hour

POSITION SUMMARY

Educate users regarding procedures for securing Personal Identifiable Information (PII). Train or instruct users in the proper use of hardware or software. Develop training materials and procedures related to the proper use of hardware and software. Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Analyze and provide recommendations for new or revised software products.

Follow all company policies and procedures; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Assist management in training, motivating and mentoring employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\_2025edits\_8.19.25.pdf) to learn more.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.