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Systems Analyst – Environment Support (Operations Testing)

Job Summary:

We are seeking a highly motivated and detail-oriented **Systems Analyst** to join our **Environment Support team** within the **Operations Testing department** . This role is ideal for someone who thrives in a collaborative environment, brings innovative ideas to the table, and can translate complex technical concepts into clear, actionable insights for diverse stakeholders.

Key Responsibilities:

+ Demonstrate a strong customer service focus and attention to detail in all aspects of work.

+ Build and maintain strong relationships across departments to influence outcomes and drive collaboration.

+ Provide thought leadership and technical expertise across multiple disciplines to support business initiatives.

+ Contribute innovative ideas and assist in the design and implementation of customized solutions.

+ Collaborate cross-functionally to facilitate issue resolution and ensure alignment with business requirements.

+ Translate technical concepts into layman's terms for non-technical stakeholders.

+ Manage multiple projects simultaneously, prioritize tasks effectively, and make independent decisions.

+ Apply strong analytical and problem-solving skills to support business applications and client requests.

+ Learn and apply new technical tools and techniques to enhance support capabilities.

+ Document processes, solutions, and communications clearly and effectively.

Client-Facing & Presentation Responsibilities:

+ Serve as a key point of contact for internal and external clients, ensuring clear communication and timely resolution of issues.

+ Present technical solutions, project updates, and business insights to stakeholders at various levels of the organization.

+ Facilitate meetings, demos, and walkthroughs to communicate system functionality and project progress.

+ Tailor presentations to suit both technical and non-technical audiences, ensuring clarity and engagement.

Qualifications:

+ · Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

+ · Proven ability to influence and collaborate across diverse teams and stakeholders.

+ · Strong proficiency in delivering enterprise-level applications.

+ · Excellent interpersonal, written, and oral communication skills.

Preferred Qualifications:

+ Experience with SQL for data analysis and troubleshooting.

+ Prior experience in Pharmacy Benefit Management (PBM) or healthcare-related systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 103,700 - 172,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._