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Additional Information

**Job Number** 25167240

**Job Category** Rooms & Guest Services Operations

**Location** Renaissance ClubSport Aliso Viejo Laguna Beach Hotel, 50 Enterprise, Aliso Viejo, California, United States, 92656VIEW ON MAP (https://www.google.com/maps?q=Renaissance%20ClubSport%20Aliso%20Viejo%20Laguna%20Beach%20Hotel%2C%2050%20Enterprise%2C%20Aliso%20Viejo%2C%20California%2C%20United%20States%2C%2092656)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Expiration Date:** 11/30/2025

**Additional Information:** This hotel is owned and operated by an independent franchisee, Leisure Sports Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

RENAISSANCE CLUBSPORT

Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover an engaging ambassador to lead the Hotel Front Office team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 5,500 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Restaurant, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25 yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park.

FRONT OFFICE MANAGER

MISSION

Manages the execution and day-to-day activities of all operations in the rooms' area department (currently as Hotel Front Desk, DTS, R Pantry, Hotel Runners) and leads the room operations team in absence of Hotel Manager. Strives to continually improve hotel guests and department associate satisfaction as well as maximize the financial performance of the department affecting overall hotel revenues. Monitors compliance with standards and procedures and assist in meeting or exceeding property goals, Marriott-related hotel metrics, and other management-level property initiatives. Assists associates in carrying out guest arrival and departure procedure, maintaining arrival areas and lobby cleanliness and RCSAV Service Standards.

REPORTS TO

Hotel General Manager

MANAGES

Front Office Supervisors, Front Office Agents, DTS Agents, Hotel Runners and Night Audit

PRIMARY FUNCTIONS

Hires, supervises, trains, and ongoing development of all Front Office associates

Meets budget for Front Office operational cost and revenue

Reviews department financials, hotel sales and activity reports, and other guest-focused performance data to measure productivity and WIG goal achievement and to determine areas needing attention or improvement

Oversee Front Office and related ancillary areas, including but not limited to, Main Entrance/Arrival Area. R-Pantry, DTS and hotel Front Desk area; ensure all standards for quality, cleanliness and service are met

Performs desk shift-leader and related job functions as needed; opens and closes Front Desk shifts ensuring completion of assigned shift checklist and other duties

Manages Front Office inventory of team supplies, guest supplies, R-Pantry inventory, guest laundry/dry cleaning, any other guest-focused programs(s)

Expected to participate in the Manager on Duty (MOD) weekend rotation program

Actively manages any hotel-related incident reports, Associate Alert Device (AAD) champion, managers AAD portal compliance

Knowledgeable on all hotel-related emergency procedures and safety programs

Managers Guest Satisfaction systems; strive to continually improve guest satisfaction

Manages Renaissance Navigator program, or like involved program

Acts as property Marriott Bonvoy connector program liaison

Verifies and communicates that goals and performance expectations are being translated to the team as they relate to guest tracking and productivity

Trains and mentors associates in understanding in understanding guests' ever-changing needs and expectations, and exceeding them

Manages and trains associates in the use of guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints

Responsible for the pull-through of key Marriott initiatives including but not limited to Mobile Guest Services, GXP Chat, Marriott Customer Care and others

Maintain the property's cleanliness standards

Facilitates and directs all team scheduling

Verifies that key control program is in place and compliant

Runs and reviews critical reporting related to rooms operations, updates GM

Ensures accuracy of locally loaded rate programs to maximize room revenue and property occupancy

Supervises same day selling procedures to maximize room revenue and property occupancy

Understands the impact of Room Operations on the overall property financials goals and objectives

Understand night audit procedures and being able to comprehend and utilize reports as necessary

Understands and comply with loss prevention policies and procedures

Effectively tracks associate time and attendance, ensuring team accountability

Ensures Leisure Sports Human Resources policies and employment practices are followed in all supervised departments

Ensures compliance with Leisure Sports Hospitality, Marriott and Renaissance Standard Operating Procedures and Brand Standards

Other responsibilities or projects as assigned by the Hotel General Manager

DRIVERS OF SUCCESS

Guest Service Obsession (and ability to instill extreme hospitality in team)

Nurture motivation, empowerment, teamwork and continuous department improvement

Knowledge of Room Operations

Room Yield Management Skills

Initiative and Leadership as a Department Head

Excellent Communication Skills

Hiring, Training and Coaching Skills

Professional, Responsible, Loyal and Trustworthy

Organization Skills; Ability to Multi-Task in busy, fast-moving hotel operations

Ability to work and lead during various shifts and operational hours seven days a week with work-week flexibility, based on hotel business demands

ESSENTIAL PHYSICAL REQUIREMENTS

Able to write, speak clearly, read, hear and see

Standing for prolonged periods

Walking, bending, kneeling

Lifting and carrying (up to 30 lbs.)

Typing and computer operation

Occasional telephone work/use

COMPENSATION

Salary Range $70k – $90k based on experience

BENEFITS

Health Benefits (Medical, Dental, Vision, HSA and FSA), 401(k) Plan, 401(k) company match, Sports Club Membership, Marriott Associate Room Rate Discount and more…

APPLY ONLINE

Career Website: www.renaissanceclubsport.com/careers

Discover This Way! – Renaissance ClubSport Aliso Viejo Laguna Beach

The salary range for this position is $70,000 to $90,000 annually

_This company is an equal opportunity employer._

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