• Program Director

    Securitas Security Services USA, Inc. (Chicago, IL)


    Global Clients Americas Program Director (GCA PD)

    **Location:** Fully Remote (U.S.-based); Up to 15% travel

    **Salary:** $100,000 – $116,000 annually

    **Reports To:** Vice President, Global Clients Americas

    Position Summary

    The Global Clients Americas (GCA) Program Director serves as a strategic business partner and trusted security advisor to high-value multinational clients operating across complex, multisite portfolios. This role provides end-to-end leadership in designing, executing, and continuously improving global security programs that align both client priorities and Securitas’ strategic objectives.

     

    The ideal candidate is a confident communicator and proactive problem solver with a balance of business acumen, operational oversight, and executive-level client engagement. Working closely with field leadership — including District Managers (DMs) and Area Vice Presidents (AVPs) — the GCA PD drives innovation, operational excellence, and consistency across regions.

    Key Responsibilities

    Client Engagement & Strategic Partnership

    + Serve as the key point of contact and advisor to senior client stakeholders, consulting on security risk, program transformation, and business continuity.

    + Lead program development and execution for assigned accounts, ensuring standardization, innovation, and alignment with global objectives.

    + Build and sustain long-term executive relationships through proactive communication and quarterly business reviews.

    + Support global contract transitions, start-ups, and RFP/RFI responses, ensuring smooth implementation and client satisfaction.

    Operational Leadership & Financial Management

    + Maintain full P&L ownership for assigned accounts, including financial analysis, cost management, and margin optimization.

    + Oversee invoicing, receivables, and contract compliance; ensure transparency and accountability across all financial activities.

    + Partner with field teams to maintain appropriate staffing levels and labor cost control, ensuring consistent service delivery.

    + Drive the use of KPI dashboards and performance analytics to measure success and guide continuous improvement.

    Program Development & Risk Management

    + Lead and coordinate Security Risk Reviews using industry best practices and client-specific frameworks.

    + Champion the integration of technology, data, and automation in collaboration with Securitas Solutions Technology (SST) and other strategic partners.

    + Establish and enforce consistent governance, policy alignment, and post-order compliance across global sites.

    + Collaborate with global and regional stakeholders to ensure best practices and standardized processes under the GCA model.

    People & Performance Leadership

    + Mentor and develop regional management teams to drive leadership alignment, retention, and succession planning.

    + Promote a culture of accountability, collaboration, and operational excellence.

    + Support corporate initiatives related to DE&I, sustainability, and ESG priorities that reflect both client and Securitas values.

    Innovation & Continuous Improvement

    + Identify and implement strategic improvements that enhance service delivery, reduce risk, and strengthen client partnerships.

    + Lead cross-functional projects that improve efficiency, visibility, and enterprise value.

    + Act as a change agent, driving innovation in global program design and execution.

    Qualifications

    Education & Experience

    + Bachelor’s degree preferred.

    + Minimum 5–10 years of progressive management experience in security program management, operations, or business leadership.

    + Proven ability to manage global or enterprise-level client relationships with measurable success.

    Technical Skills

    + Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams).

    + Experience with Oracle, Visio, SharePoint, and data visualization tools.

    + Familiarity with KPI tracking, dashboards, and financial modeling preferred.

    Key Competencies

    + Executive-level communication and presentation skills.

    + Strong analytical, organizational, and problem-solving capabilities.

    + High degree of professionalism, confidence, and sound judgment.

    + Ability to influence, collaborate, and execute in a fast-paced, global environment.

    + Self-driven, adaptable, and committed to excellence.

    Compensation & Benefits

    + Salary: $100,000 – $116,000 annually (Car Allowance Included)

    + Medical, Dental, and Vision Insurance

    + Life Insurance

    + 401(k) Retirement Plan

    + Paid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annually

    + Travel: Up to 15%

     

    Why Join Securitas

     

    At Securitas, we protect what matters most. As part of our Global Clients division, you’ll work with world-class partners to develop cutting-edge security strategies that create safer, stronger businesses. If you’re a proven leader who thrives on building relationships and driving performance, we’d love to have you on our team.

     

    •Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

    \#AF-SSTA

    Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

    Benefits include:

    + Retirement plan

    + Employer-provided medical and dental coverage

    + Company-paid life insurance

    + Voluntary life and disability insurance

    + Employee assistance plan

    + Securitas Saves discount program

    + Paid holidays

    + Paid time away from work

     

    Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

     

    Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.