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Assistant Director, Student Financial Aid Operations - Federal Work Study Payroll

POSITION DETAILS

The City University of New York’s Office of Treasury Management (OTM) plays a vital role in supporting the University’s financial operations by overseeing four key areas: Bursar, Cash Management, Payment Card Industry Compliance, and Student Financial Aid Operations.

Reporting to the Associate Director of Student Financial Aid Operations for Federal Work-Study (FWS) Payroll Management, the Assistant Director provides professional support in managing centralized FWS payroll activities across the University. This includes working within the PeopleSoft (CUNYfirst) North American Payroll, Human Capital Management, and Financial Aid modules to support over 23 colleges, schools, and divisions.

The Assistant Director is responsible for the day-to-day operations of the bi-weekly payroll process for students participating in the FWS program. Key responsibilities include ensuring accurate and timely payments, delivering high-quality customer service to college staff, and maintaining compliance with labor laws, tax regulations, and federal, state, and institutional guidelines. Additionally, the Assistant Director will assist with the transition and implementation of the FWS payroll process from PeopleSoft to Workday.

Duties and Responsibilities include, but are not limited to:

+ Coordinates Federal Work-Study (FWS) payroll-related activities across CUNYfirst modules in collaboration with Central Office administrative and technical teams.

+ Communicates payroll schedules, deadlines, and status updates to college staff.

+ Prepares and maintains various management and operational reports.

+ Participates in monthly university-wide FWS meetings and provides ongoing guidance and training.

+ Develops, updates, and distributes training and resource materials.

+ Researches and evaluates issues raised by colleges concerning processing, errors, and enhancements, and coordinates the communication of the issues to appropriate technical and operations staff, committees, and management; monitors issues through resolution.

+ Manages system updates for payroll exceptions (e.g., uncashed checks, rejected refunds, stop payments) and oversees creation of the annual payroll calendar.

+ Coordinates audit-related activities and documentation; in addition to year-end and new-year processes to ensure accurate tax reporting, W-2 Wage and Tax Statements.

+ Supervises a team of 1-3 staff members.

NOTE:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

Minimum:

Bachelor's degree and four years' related experience required.

Preferred:

+ Working knowledge of financial aid Title IV regulations and programs

+ Strong organizational and follow-through skills to coordinate work plans, prioritize work, manage multiple assignments and priorities, and meet deadlines

+ Computer proficiency using administrative, academic and financial systems, databases, and programs, plus Microsoft Office programs, and remote/virtual meeting/conferencing and collaboration tools (MS Teams, Zoom, WebEx, etc.); ability to learn and apply other software as needed

+ Must maintain integrity, confidentiality, and a professional demeanor, plus work collaboratively with diverse staff members of various levels

CUNY TITLE OVERVIEW

Supports CUNY campuses with Financial Aid systems, processes, data, and related issues.

- Assists with financial aid systems, including implementation, data quality, training, and troubleshooting

- Supports the implementation of new policies and procedures

- Serves as a liaison among different constituents involved with financial aid issues

- Understands and assures compliance with CUNY, state, city and federal rules and regulations

- Conducts special projects and creates analyses and reports

- Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

The salary range is **$74,490 - $79,598** , commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=31183&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings

CLOSING DATE

November 16, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

31183

Location

Central Office