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How you'll help us Keep Climbing (overview & key responsibilities)

As a business

unit, Delta Innovation maintains a portfolio of research projects driven by

fundamental research, new product innovation, business impact and operational

goals. From creating experiments and prototyping implementations to designing

new interactive experiences, our research team works on real-world problems

that span the breadth of the airline industry including airport operations,

customer & employee experience, and commercial applications (e.g., sales,

marketing, and digital channels).

As an _AppliedResearch Intern_ , you'll explore current (and uncover new) business

challenges and provide actionable insights to project teams with the overall

goal of developing new and improved products, processes, and technologies for

Delta’s customers and employees. You will accomplish this goal by leveraging your

strong desire and ability to solve complex problems. Technology enablement will

be a key driver and grounding of your research. You will explore emerging

technology applications such as AI, ML, robotics, IoT, AR/VR, and many more. As

an _Applied Research Intern_ , you'll also actively contribute knowledge to

the wider Delta community by sharing your learnings and findings with various

internal business units and stakeholders.

Role & Responsibilities

+ Conduct primary research activities,including working with stakeholders to determine exact business needs andtranslate into research objectives

+ Design and conduct research andevaluation projects ranging in size and complexity across multiple, businessunits — often working independently, but with guidance from leadership andsenior research team members

+ Collaborate and work closely with theengineering and design teams for fast insights transfer to solve challengingbusiness problems and make important product decisions

+ Prepare and deliver research findingsin formats including reports, briefs, presentations, logic models, theories ofchange, data visualizations, data dashboards, audience and user profiles andpersonas, and audience and user journey maps

What you need to succeed (minimum qualifications)

+ Graduate student with interest and understandingof emerging technologies including (but not limited to) AI, ML, robotics, IoT,AR/VR

+ Ability to identify, understand andincorporate complex technical and business challenges into researchopportunities

+ Familiarity with various research& evaluation methodologies

+ Ability to think creatively about howto obtain data, analyze and contextualize it, and persuasively present datastories and solutions to an audience

+ Ability to translate mass amounts ofdata into digestible and meaningful insights and be able to think criticallyabout how to best deliver on business objectives

+ Excellent organizational skills,attention to detail, self-reliance, and strong work ethic

+ Strong presentation skills

+ _Consistently prioritizes safety and security of self, others, and personal data._

+ _Embraces diverse people, thinking, and styles._

+ _Possesses a high school diploma, GED, or high school equivalency._

+ _Is at least 18 years of age and has authorization to work in the United States._

What will give you a competitive edge (preferred qualifications)

• Experience in a technology

research-focused role (e.g., academic, tech-scouting, etc.)

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here