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Job Description

General Motors is seeking a **Senior Business Process Analyst** to join the GPSC **Customer Care and Aftersales (CCA) Supplier Management** team in Warren, MI. This role is pivotal in driving supplier collaboration, system governance, and process innovation across GM’s global supply chain. The ideal candidate will bring strong analytical, communication, and project management skills, with a passion for solving complex supply chain challenges and deploying new technologies.

The Role:

As a Senior Business Process Analyst, you will lead cross-functional initiatives to enhance supplier collaboration, improve supply chain efficiency, and strengthen communication across teams—driving greater alignment, cohesion, and business impact. You’ll serve as a liaison between business and IT, manage system governance, and drive long-term projects to completion—on time and within budget—delivering new business functionality and measurable improvements. The ideal candidate will work efficiently with internal and external teams and stakeholders.

What You’ll Do (Responsibility):

+ Lead supplier onboarding, scorecard management, and system access governance

+ Manage supplier settings (lead times, shutdown dates) and cost recovery processes

+ Analyze workflows, document SOPs, and implement process improvements using applying continuous improvement methodologies driving operational excellence

+ Partner with IT on system development, testing, deployment, and training

+ Troubleshoot system issues and create help desk tickets

+ Develop dashboards and reports using Power BI, Cognos, SQL, and Excel

+ Perform ad hoc data draws and custom reporting

+ Lead cross-functional projects and collaborate with Engineering, Quality, and Operations

+ Resolve supplier backorders, past dues, and capacity constraints through creative solutions

+ Summarizing and communicating critical issues and resolutions to leadership

Your Skills and Abilities (Required Qualifications):

+ Bachelor's degree in Business, Supply Chain, Finance, related field, or equivalent work experience

+ 5+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, IT, operations, manufacturing, logistics or product development

+ Strong oral and written communication and interpersonal skills

+ High analytical capability and proficiency in MS Office Suite

+ Skilled in SQL, Power BI, Cognos, Microsoft Access, Tableau, or Databricks

+ Proven ability to lead long-term projects and deliver results

+ Experience with supplier performance metrics, transitions, and issue resolution

+ Ability to manage timelines, resources, and stakeholder expectations

What Will Give You A Competitive Advantage:

+ Experience with EDI troubleshooting and system testing

+ Experience with CCA systems (IMS, SSCP, SPOC, GPCT) and data lakes (ATDS, BPS, CCA/DA, EUC)

+ Bachelor's degree in Business, Supply Chain, IT Systems, Finance, related field,

+ Experience with **COGNOS development** and advanced data mining

+ Expertise in **dashboard creation** and **cloud-based analytics platforms** like Databricks

+ Proficiency in **Microsoft Access** , **SQL** , and **data visualization tools** (Power BI, Tableau)

+ Hands-on experience with **SSCP** and **CCA data lakes**

+ Practical experience with additional **CCA systems** including GPCT, SPOC, Horizon

+ Knowledge of other CCA systems such as PAL, Mercia, etc

+ Established ability to work with cloud-based unified analytics platforms such as Databricks, Dremio, Snowflake, Google BigQuery, or Microsoft Azure Synapse

+ Demonstrated success as a **change agent** driving innovation and process transformation

+ Ability to perform **ad hoc data draws** and **custom reporting**

+ Familiarity with continuous improvement methodologies such as **Lean, Six Sigma** , OpEx

+ Strong project ownership and ability to execute long-term initiatives with measurable impact

+ Proven ability to own the outcome and work with urgency to deliver business results in an accelerated time-frame

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (https://search-careers.gm.com/en/locations/)

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.