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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express' merchant and network-related businesses – responsible for overseeing Amex-accepting businesses, third party payment provides, strategic banks / fintech partners and the Company’s globally integrated payments network.

The Risk & Remediation team is a key team in GMNS within Global Strategy, Operations, & Performance (GSOP). GSOP’s mission is to power day-to-day operations, delivering exceptional merchant and partners experiences while supporting GMNS in achieving its long-term goals. As part of GSOP, the Risk & Remediation team focuses on leading high profile, large risk-related initiatives as well as driving broad process excellence and data governance and management.

How will you make an impact in this role?

The Manager, Strategic Projects on the Risk & Remediation team will be responsible for select US and global risk-related initiatives which require thought leadership across multiple business lines and map to GMNS / Enterprise focus areas and priorities. This Manager will work on assigned initiative(s), supporting recommendation development, program management and implementation needs. This role will require effective collaboration with Senior Leaders and Business Partners across GMNS, GCO, 2LOD and other business lines (when applicable).

This position reports to the Director-Strategic Projects.

Responsibilities include:

+ Serve as the program management function, acting as a conduit between initiative Sponsors/Leads and the critical workstreams and Business Partners, delivering on project mandates as well as structured management of initiatives.

+ Synthesize complex insights from multiple sources and utilize frameworks to logically and concisely structure information.

+ Provide thought leadership and partner with Business Teams to generate and present implementable solutions.

+ Develop change management strategies to enable long-term success of business initiatives

Qualifications:

+ Excellent project management / process development skills with a sense of urgency for driving initiatives forward; demonstrated experience working effectively within highly matrixed processes and teams.

+ Strong self-starter with high learning agility, the ability to navigate successfully through ambiguity to create structure, and work with limited supervision.

+ Excellent collaboration skills; ability to build strong relationships and gain followership with key stakeholders.

+ Ability to ask the right strategic questions and articulate the big picture.

+ Strong attention to detail and ability to organize and synthesize a broad, diverse set of information into clear recommendations.

+ Excellent written and verbal communication skills; strong presentation skills (including PowerPoint fluency) with comfort presenting to audiences of all levels.

+ Strong analytical skills (including Excel fluency).

+ Overall intellectual curiosity and demonstrated interest; strong knowledge of GMNS and / or control function is a plus.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

**Job:** Risk

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25019219