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Description

Our mission is to deliver what our customers need, where they need it, when they need it. Global Transportation and Logistics (GTL) is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience.

An ideal candidate should be able to identify a potential shipment issue and create a solution, while driving the customer experience without compromising on time. The candidate should have the basic understanding of logistics and should be able to communicate clearly in the verbal and written form. They will serve as the primary custodians of shipment tracking for the business to final delivery.

Key job responsibilities

- Continual, tactical communication with key stakeholders to include, but not limited to RAD Operations, Transportation Carriers, Internal BU customers, OTS Supply Chain.

- Communication skills are required, enabling the individual to grasp key points in discussions and written materials, engage confidently in everyday interactions, articulate opinions, and present their perspectives effectively.

- Acknowledges differences and seeks to understand diverse points of view, even when uncomfortable.

- Demonstrates commitment to and curiosity about the diverse needs of customers, supporting opportunities for all to thrive and leveraging diversity within and across teams.

- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.

- Must be able to systematically escalate problems or variance in the information and data to GTL Logistic Specialist, and GTL Logistics Manager.

- Ability to pull data from numerous databases (using Excel and/or other data management systems) and to perform ad hoc reporting and analysis as needed.

- Capable to perform a Root Cause Analysis on any recorded issues regardless of scope.

- Meet performance metrics to assist with driving business results.

- Share daily/weekly/monthly metrics as requested.

- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.

A day in the life

The daily responsibilities of this Amazon logistics coordinator encompass a range of critical tasks to ensure smooth operations for the Janus business unit. These include coordinating truck pickups with 3PL and brokers, uploading physical receipts to AWS, maintaining accurate freight and parcel tracking documentation, managing pallet volumes with Janus Operations, investigating shipment issues, updating reporting documents for management reviews, and providing end-of-day summaries. This role requires constant communication with various stakeholders, meticulous attention to detail in tracking shipments and pallets, and the ability to quickly address and document any logistical challenges that arise. The coordinator's work is essential for maintaining efficient fulfillment operations, ensuring timely deliveries, and providing upper management with accurate performance data for decision-making.

About the team

Global Transportation Logistics (GTL) team supports the movement of non-inventory IT equipment (assets, spare parts, and consumables) across our fulfillment and delivery networks (including Data Centers). This team consists of both inbound/outbound logistics, reverse logistics programs, dangerous goods and import/export trade compliance.

The team is focused on continuously improving its logistics operations, saving costs, addressing compliance requirements, facilitating proper asset disposition, and expanding services to meet growing business needs.

Basic Qualifications

- 3+ years of Microsoft Office including Outlook, Word, and Excel experience

- High school or equivalent diploma

- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

- Work 40 hours/week, and overtime as required

- Are 18 years of age or older.

- Reliable Transportation

- Detail-oriented with high organizational skills.

Preferred Qualifications

- 3+ years experience within Amazon Global RAD Operations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,800/year in our lowest geographic market up to $57,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.