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Description

Do you want to accelerate how thousands of teams deliver high-quality shopping and reading features to millions of customers around the world? Are you interested in building solutions that scale across diverse and complex software development models and hold teams accountable to a high bar while not requiring them to be experts in specialized customer needs? If yes, you should consider joining our Accessibility Team. We are launching a series of new products that enable builder teams across Amazon to deliver experiences that are born accessible and we are looking for an exceptional technical product manager (PMT) to help us revolutionize the way Amazon builds digital experiences our customers with disabilities love to use.

As the Principal PMT, you will manage a small team of product and program managers and own the definition and delivery of tools and services that scale accessibility practices across the entirety of our Worldwide Stores businesses. This role supports thousands of teams worldwide and is expected to challenge the status quo and drive improvements that transform the way software is developed across Amazon. You will work within hundreds of operating models to determine how to integrate builder systems with centralized tools for design, development, testing, reporting and risk assessment. The impact of this role is substantial, but also ambiguous with a lot of opportunity for invention.

The right candidate will possess a stellar background in complex and strategic product development with a deep expertise and experience in innovation related to accessibility. You will need to drive technical excellence through influence across multiple VP level organizations while maintaining strong customer focus. As a Principal PMT, you must excel at making high-stakes decisions that balance business requirements with technical constraints, while leading through ambiguity. You should have proven success in breaking down complex, strategic initiatives into executable plans and delivering results through others. The role requires high judgment, negotiation capabilities, and the ability to earn trust at executive levels.

You understand product management and engineering best practices and you use that knowledge to drive simple and coherent approaches architecture and system design. You must be able to thrive and succeed in a dynamic environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Principal PMT, you will anticipate bottlenecks, provide escalation management, and anticipate and make tradeoffs, balancing the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications and project plans, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence without authority, analytical talent and leadership are essential to success in this role.

Key job responsibilities

As the Principal PMT you will:

1. Lead strategic direction and technical roadmap for scaling accessibility across multiple teams and delivering solutions that meet Amazon's highest standards for customer experience, scalability, and operational excellence.

2. Build and develop high-performing product and program management teams while providing mentorship to raise the bar for technical product management across the organization.

3. Define comprehensive, ethical, and scalable methods for measuring and monitoring the impact of accessibility programs and investments on both customers and business driving data-driven decision making and risk assessment practices.

4. Establish and drive enterprise-wide technical excellence by driving accessibility standards and requirements into tooling that drives Amazon's product development lifecycle.

5. Partner with executive leadership to shape organizational vision, drive cultural transformation around accessibility practices, and influence cross organizational executive alignment.

About the team

We are the Worldwide Stores Accessibility team. Our vision is to transform software development at Amazon so that delighting customers with disabilities (CWD) is the natural output of everything we do. We invent and scale solutions to empower customers with disabilities and simplify the way builders deliver experiences that are born accessible. We are committed to enhancing accessibility across Amazon’s services and believe that equal access is non-negotiable. We use metrics to help leaders understand the accessibility of their services; surface risk to ensure leaders are prepared to meet accessibility regulations worldwide; and provide frameworks to help leaders prioritize the needs of CWD in relation to the needs of their business.

Basic Qualifications

- 7+ years of technical product or program management experience

- Experience owning/driving roadmap strategy and definition

- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

- 5-10 years of direct experience impacting accessibility innovation beyond testing and consultation.

Preferred Qualifications

- Experience in project management methodologies, business analysis, or process improvement

- Experience leading engineering discussions around technology decisions and strategy related to a product

- Experience with AI/ML technologies

- Knowledge of the ethical considerations surrounding AI in the legal context, such as confidentiality, accuracy, and bias prevention

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.