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Senior Associate, Employee & Labor Relations

Requisition ID:

71788

Date:

Oct 16, 2025

Location:

Exton, Pennsylvania, US

Department:

Human Resources

Description:

_This is a part-time position working 20 hours/week._** **_This is a hybrid position requiring the team member to be onsite a minimum of 2 days per week._

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Associate, Employee & Labor Relations performs audits to ensure compliance with laws and company policies, culture, identify areas for improvement and provide expert advice to management on employee conduct and HR policies to reduce legal risks and foster a positive work environment. They also conduct investigations into workplace issues like harassment, discrimination, and policy violations, gathering facts through interviews and document analysis to produce reports with recommendations.  They ensure the company maintains a positive and productive work environment aligned with our organizational values and objectives in both unionized and nonunionized settings. They support the design and delivery of labor and employee relations strategies and initiatives.

Essential Duties and Responsibilities

Conducting Investigations:

+ Investigate a wide range of issues, including harassment, discrimination, retaliation, ethics violations, and policy breaches.

+ Gather evidence by interviewing complainants, witnesses, and others involved.

+ Review relevant documents and policies to establish facts and determine outcomes.

Reporting and Analysis:

+ Prepare comprehensive, factual, and well-documented investigation reports with findings and recommendations for action.

+ Maintain accurate and confidential records of all investigative activities and case tracking.

+ Analyze case data to identify trends, inform policy updates, and develop proactive strategies.

Auditing and Compliance:

+ Conducts audits on site compliance to HR Policy as well as Employee Culture.

+ Conduct regular audits of employee relations cases and documentation to ensure adherence to established procedures and legal requirements.

+ Stay up-to-date on federal, state, and local employment laws and best practices.

Consultation and Guidance:

+ Provide expert advice and consultation to HR, managers, and leaders on employee relations matters and appropriate disciplinary actions.

+ Partner with Legal and Compliance departments to ensure consistent and appropriate handling of cases.

Process Improvement:

+ Proactively identify opportunities to improve Employee Relations processes, policies, and tools.

+ Develop and facilitate training for employees and managers on employee relations topics and conflict resolution.

Education

Bachelor's degree in Human Resources or a related field and/ or five years of directly related experience, or equivalent experience.

Work Experience

+ Minimum of 5 years of relevant experience Human Resources.

Preferred Knowledge, Skills and Abilities

+ Exceptional strategic thinking, problem-solving, and organizational skills.

+ Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior leadership and legal counsel. \#LI-JJ1

License and Certifications

Professional Certification in Human Resources preferred. \#LI-JJ1 #LI-HYBRID

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.