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Job Description

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Specialty Drug Solutions

**Work Type:** Full Time (Total FTE between 0.9 and 1.0)

**Shift:** Shift 1

**Work Schedule:** 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $32.00 - $52.08 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Supervisor of Patient Services is a key front-line leader supporting the Rush Specialty Drug Solutions in a specialty pharmacy and medication adherence model. The Supervisor provides day-to-day management for a team of pharmacy liaisons located in specialty clinics in hospital settings and is responsible for ensuring patient ongoing support. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures

Other information:

Required Job Qualifications:

• Associate Degree in related field

• Valid State of Illinois Pharmacy Technician license

• Valid PTCB Pharmacy Technician Certification (CPhT)

• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact.

• 2 years supervisor experience healthcare

• Demonstrates superior customer service skills in everyday contact with both internal and external customers.

• Strong communication skills,

• Highly proficient in Microsoft Office particularly Excel and Word;

• Strong organizational skills a must; strong relationship builder;

• Strong problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.

• Excellent verbal communication skills.

• Good organizational and time management skills.

• Team player with a positive attitude and work ethic.

• Telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment as necessary.

Preferred Job Qualifications:

• Bachelor's degree

Physical Demands:

• Normal office, warehouse and clinical environments.

• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Competencies:

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

• Supervises and directs activities essential to providing the highest quality experience for patients in specialty clinics.

• Collaborates between the pharmacy, pharmacy liaisons (who are in the hospital's clinics) and clinical areas throughout the hospital.

• Ensure a consistent execution of the prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach.

• Establish credible, trusting, professional relationships with clinical, operational, and administrative staff at Shields and within assigned hospital locations.

• Resolves complex issues within clinic, pharmacy and with support staff in home office.

• Manages schedules for appropriate coverage for both short- and long-term absences from work.

• Manages to resolves and identify complex issues within a clinic and assists managers to create tangible action plans to improve performance and ensures timely implementation of improvement efforts.

• Collaboratively partner with the specialty pharmacy managers to execute on identified opportunities.

• Provides monthly data reporting to pharmacy managers.

• Manages Payor requested for insurance reimbursements.

• Identify, assess and contribute to continuous process improvement and optimization initiatives.

• Manages the recruitment, hiring, progressive discipline documentation, counseling and annual performance evaluation of pharmacy technicians.

• Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Position** Supv Patient Services - Specialty Pharmacy

**Location** US:IL:Chicago

**Req ID** 21989