• Call center Representative

    Adecco US, Inc. (Houston, TX)


    Join a dedicated team providing 24/7, 365-day support to patients who use heart monitoring devices. This Heart Monitor Call Center handles inbound and outbound calls, ensuring patients receive timely assistance and education on their monitoring equipment.

     

    This is a potential temp-to-hire opportunity with structured training and growth potential for dependable and empathetic candidates.

     

    Please apply with a Resume for review.

    Key Responsibilities:

    + Provide high-quality customer service to patients using heart monitoring devices

    + Educate patients on device usage and troubleshoot basic technical issues

    + Maintain accurate patient records and document all calls in system

    + Follow HIPAA guidelines and handle all patient data confidentially

    + Collaborate with team members to resolve patient concerns efficiently **Requirements:**

    + Typing Speed: Minimum 35 to 45 WPM with accuracy percentage

    + High school diploma or GED required

    + 0 +1 year of customer service or call center experience preferred

    + Excellent verbal communication and listening skills

    + Comfortable navigating computer systems and databases

    + Must be open to working either Saturday or Sunday

    + Training Schedule (Mandatory On-Site):

    + Week 1: 8:30 AM – 5:30 PM

    + Week 2: 8:30 AM – 5:00 PM

    + Week 3: 8:30 AM – 5:00 PM

    + Week 4: Transition to assigned shift and team integration on production floor

    **Pay Details:** $15.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.