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*Description*

Purpose: The Retail Pharmacy Technician II in the retail pharmacy setting will assist the

pharmacists in the preparation, filling, insurance processing, and delivery of prescriptions under

the direct supervision of a pharmacist. The role also includes supporting the pharmacist with

inventory management, ensuring proper medication storage, and adherence to safety and

compliance standards.

A key focus of this position is direct patient interaction, requiring strong customer service skills

when assisting patients in person, over the phone, at the point of sale, and through the Meds-to-Beds program. The technician ensures that products and services are delivered in a timely, safe, and

cost-effective manner in accordance with department policies, procedures, and industry standards.

Essential Responsibilities

1. Assisting the Pharmacist with Medication Processing and Dispensing following the retail

pharmacy workflow.

2. Assisting with Inventory Management as instructed by the pharmacist.

3. Aiding with Insurance Billing & Financial Assistance

4. Supporting the Pharmacist with Meds-to-Beds Program

5. Critical Thinking & Problem Solving

* Demonstrate strong problem-solving skills and offer reasonable solutions/options

to workflow or patient care challenges.

* Participate in educational, training, and competency programs for self and other

pharmacy team members.

6. Customer Service & Communication

* Answer phone calls, triage inquiries, and direct issues to the appropriate personnel

in a professional manner.

* Communicate patient needs or concerns with the pharmacist, the medical team or

the appropriate person.

* Provide direct customer service to patients and families to promote timely access to

medications.

7.Aide Pharmacist with Community Pharmacy Workflow Management

* Prioritize daily activities while maintaining a positive, professional, and team-oriented work environment.

* Execute point-of-sale transactions and reconcile opening/closing processes to

maintain operational integrity.

* Under the Direct Supervision of the pharmacist, assist with the vaccine

administration per NYS regulations.

8. Support the Pharmacist with Record Keeping & Compliance.

9. Comply with all pharmacy regulations and policies, including:

* URAC accreditation, FDA mandates, and manufacturer restrictions (e.g., REMS,

LDD).

* Risk Evaluation and Mitigation Strategy (REMS) program and federal/state drug

laws.

* Handle hazardous medications in compliance with safety protocols to mitigate risk.

10. Maintain and Model Organizational Values.

11. Demonstrates regular, reliable and predictable attendance.

12. Performs other duties as required.

Education and Experience Requirements:

* Must be a minimum of 18 years of age

* H/S Graduate or Equivalent

* Minimum of 1+ year’s pharmacy related experience, in the retail environment and

maintain registration annually in conjunction with NY state law.

Minimum Knowledge, Skills and Abilities Requirements:

* Ability to perform basic mathematical functions.

* Communicate effectively.

* Computer Skills Required: Basic familiarity with PCs and Windows-based programs

and the ability to learn hospital programs, pharmacy software systems and pharmacy

POS systems.

License, Registration, or Certification Requirements:

* Pharmacy Technical Certification Board (PTCB)

* License: Registered Pharmacy Technician (active & in good standing)

* NY Board of Pharmacy for those working in NY

* Immunization Certification

* CPR/BLS Certification within 6 months of hire

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Credentials:PTCB

Company: Vassar Brothers Medical Center

Org Unit: 1995

Department: Retail Pharmacy

Exempt: No

Salary Range: $22.39 -$29.11 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.