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Description We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this Contract-to-Permanent position, you will play a critical role in providing exceptional support to our customers by addressing inquiries, processing orders, and resolving issues efficiently. This is an excellent opportunity to contribute to a dynamic environment while ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls to address customer inquiries and provide accurate information.

• Process orders and ensure timely and accurate data entry into the system.

• Resolve customer issues with professionalism and efficiency, aiming for first-call resolution.

• Maintain a strong understanding of fire safety products and services to assist customers effectively.

• Collaborate with internal teams to address complex customer concerns and escalate issues when necessary.

• Document customer interactions and maintain detailed records for future reference.

• Meet or exceed performance metrics, including response time and customer satisfaction goals.

• Provide proactive support by identifying potential customer needs and offering appropriate solutions.

• Stay updated on company policies, procedures, and product offerings to deliver accurate information. Requirements • Proven experience in a customer service or call center role.

• Strong communication skills, both verbal and written, with the ability to convey information clearly.

• Proficiency in managing inbound and outbound calls with a focus on accuracy and care.

• Familiarity with order entry processes and maintaining accurate customer records.

• Knowledge of fire safety products or the ability to quickly learn technical information.

• Excellent problem-solving skills and the ability to handle challenging situations with patience.

• Strong organizational skills and attention to detail.

• Ability to work effectively in a fast-paced, team-oriented environment. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .