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Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position Summary:

We are seeking a highly motivated and experienced PrEP and PEP Program Manager for our Manhattan location. The successful candidate will provide day-to-day management of the PrEP and PEP Navigation program/ services and ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the program, including troubleshoot any crisis with patients and/or care team. Monitor PrEP and PEP Navigation program progress by tracking performance milestones, resolving problems as they arise, and coordinating status update meetings with appropriate staff. Perform quality assurance and quality improvement activities. Collaborate with internal and external entities in fostering effective partnership. The PrEP and PEP Program Manager is a supervisory role and ensuring appropriate staff training, work directly with the clinic, ensure oversight of AIRS documentation.

The major duties of the position include, but are not limited to:

People management:

+ Provide day-to-day management of the PrEP and PEP Navigation program.

+ Work with the Assistant Director to develop and implement the PrEP and PEP operating policies and activities as required.

+ Assist the Assistant Director by monitoring program deliverable.

+ Recruit and train the program staff including supervision and performance review.

+ Responsible for ensuring the program operates within services quota established; adapt strategies in changing environment to meet target goal.

Direct Care:

+ Ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the program, including troubleshoot any crisis with patients and/or care team.

+ Assign case coverage and/or provide coverage to the program staff as needed.

Project management:

+ Monitor and ensure staff maintain accurate patients and program related records on the services and activities such as enrollment, care plans, patient’s interactions in funder assigned and agency required designated database to meet reporting and documentation requirements.

+ Collects, prepares, and reports of services and activities completed in a timely manner to internal and external entities, as required.

+ Monitor PrEP and PEP Navigation program progress by tracking performance milestones, resolving problems as they arise, and coordinating status update meetings with appropriate staff.

+ Monitor team’s performance and ensure meeting the service goals and quota set by Apicha Department of Support Services

+ Ensure the program staff follows Apicha CHC policy and procedure as required

+ Work with the staff to ensure the program patients meets the program requirements

+ Participates internal and external meetings as assigned.

Quality Assurance & Quality Improvement:

+ Perform quality assurance and quality improvement activities

+ Participate/collaborate with internal and external entities on quality improvement activities.

Collaboration & Outreach:

+ Respond to any inquiry from external entities such as Department of Health, AIDS Institute, MCO, or other service providers on inquiries related to services.

+ Provide information and facilitate referral to services available at the Agency.

+ Collaborate with internal and external entities in fostering effective partnership.

+ Represent the agency at various venues to promote agency services.

Qualifications:

+ Advanced degree in related field (i.e. health, mental health, business administration, public health, or public administration) with 3 years of full-time experience required in social service field including managing complex, multi-faceted project management and training teams in fast-paced environments while consistently hitting or exceeding deadlines. BS in related field with 5 years of equivalent experience may be considered.

+ Two (2) years of experience in hiring, managing paid staff, and developing high performance cross-functional team preferred.

+ Experience working with target populations strongly preferred. The target populations: including but not limited to: individuals with Serious Mental Illness, serious substance use disorders (SUDs), Individuals with high risk of HIV/AIDS, chronic hepatitis, and other individuals with social needs.

+ Strong organizational skills, ownership mentality, and the ability to know when to solve for accuracy versus precision strongly preferred; a passion for creating both zero-to-one and on-to-one hundred processes with high fidelity; a demonstrated track record of solving the next biggest problem.

+ Appreciation of and commitment to Apicha’s mission and values.

+ Excellent MS Office skills (Outlook, Word, Excel, PowerPoint).

+ Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC.

+ Excellent customer service skills to assist in resolving patients and/or providers complaints.

+ Strong verbal and written communication skills - for both internal and external communications.

+ A desire and track record of doing all of the above in various environment – ownership, accountability, and humility.

+ Ability to work effectively in both a collaborative as well as individual setting.

+ Ability to work flexible hours including some evenings and weekends

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.