"Alerted.org

Job Title: Pre-Production Specialist FLSA: Non-Exempt

Position Type: Full time Department: Operations

Salary Range: Reports to:

Core Focus

The Pre-Production Specialist is the key contact between customers and internal teams to ensure orders are accurate, approved and ready for production. The Pre-Production Specialist will also manage the order processing of key EDI, Ecommerce accounts, and special embellishment programs.

Job Description

Role and Responsibilities

+ Serve as liaison between customers and internal departments during the pre-production phase

+ Review and verify work orders, artwork files, and production details prior to release.

+ Coordinate with sales, art, and production teams to ensure all job components are approved and scheduled.

+ Collaborate with the art department to ensure artwork meets embellishment specifications.

+ Assist with quality assurance checks to catch issues before production.

+ Maintain and update databases and internal systems for tracking jobs in the pre-production phase.

+ Handle pre-production changes or issues professionally and promptly.

+ Maintain accurate records of all communications, changes, and approvals in the order management system.

+ Work closely with operations leaders and other teams to coordinate production plans that achieve the company objectives related to customer service, efficient resource/capacity utilization and inventory investment.

+ Handle the order processing for Ecommerce and EDI accounts.

+ Assist with invoice and billing accuracy.

+ Communicate with CS team and/or customers regarding order status.

+ Assist with the development, testing and implementation of improvements to ERP system and other software platforms.

Qualifications

+ 2 years Associate’s degree, Bachelor's degree preferred

+ 3+ years in the apparel embellishment industry

+ Proficiency with various personal computer software applications including but not limited to Excel, Word and Power Point.  Familiarity with ERP systems a plus.

Skills

+ Able to use logic and methods to solve problems and determine effective solutions.

+ Possess strong organizational and time management skills.

+ Self-starter and willing to take initiative and make decisions.

+ Effective and clear communication skills, verbal and written. Strong listening skills.

+ Flexible with schedule and desire to “get the job done” past normal work schedule when needed.

Physical Requirements

+ Work in warehouse where climate temperatures vary between hot/cold, where standing and/or walking all day may be required. Must be able to lift up to 50 lbs.

+ This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Powered by JazzHR