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Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$59,200.00 - $97,700.00

Target Openings

1

What Is the Opportunity?

At Travelers, our Print Center Operations teams ensure the reliable operation of a variety of printers, inserters, finishing, or mail processing machines in the Output Processing Center. Through the prioritization of operations and workflow, this team ensures the efficient use of processing equipment and other resources across the enterprise. As a Team Lead, Print Center, you will perform and lead operator activities related to Print, Mail, Presort, Supply and Special Processing operations and problem resolution. In this role you will understand all the aspects of the Print center to achieve overall team goals. This position is based full time in our Norcross office. This is a worksite essential position which requires that all duties are performed at a Travelers office or sanctioned offsite location. The shift hours are from 11:30pm-8:00am.

What Will You Do?

+ Lead daily distribution of workload, equipment and technologies ensuring all schedules and/or Service Level Agreements (SLA’s) are met.

+ Work with management on daily tasks and key projects as assigned that will achieve overall team goals and the success of business initiatives.

+ Provide guidance to team in accurately assessing and understanding daily workload and works with sense of urgency to satisfy those needs within production time frames.

+ Maintain a complete involvement and understanding of all areas within the Print Center, monitor and manage projects to ensure timely assignment and completion of work and organize and interpret data reports.

+ Monitor and manage equipment issues and works with management and vendors to resolve.

+ Work with vendor service personnel and vendors to resolve more complex issues including orders, deliveries, and product exceptions and escalation as appropriate to supervision.

+ Operate equipment when necessary.

+ Acts as a role model to others in support of the corporate culture.

+ Provide training and coaching to new operators and direction/guidance within the existing team.

+ Provide input to Manager for team performance appraisals.

+ Serve as backup during Manager’s absence.

+ Perform other duties as assigned.

What Will Our Ideal Candidate Have?

+ Five years of experience within a Print Center environment.

+ Excellent written and verbal communication skills.

+ Experience operating Xerox high speed monochrome and color cut sheet printers.

+ Experience operating Gunther/Bell & Howell inserter equipment.

+ Experience with NPI folded mail sorter.

+ Warehouse/Stock experience including operating power jacks.

+ Familiar with USPS postal regulations.

+ Problem solving and decision-making skills in a fast-paced environment.

+ Intermediate math skills.

+ Intermediate level computer skills.

What is a Must Have?

+ High school diploma or equivalent combination of education and experience

+ Able to work independently

+ Three years of experience within a Print Center environment

+ Experience with Microsoft Office products

+ Must be able to lift and carry weight up to 50 lbs. regularly

What Is in It for You?

+ **Health Insurance** : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .