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Product Support Specialist II

Req number:

R6406

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Product Support Specialist II ready to take us to the next level! If you have experience managing and supporting accurate data entry, process improvements and inventory management processes and are looking for your next career move, apply now.

Job Description

We are looking for a **Product Support Specialist II** to manage and support accurate data entry, process improvement, and inventory management processes across multiple locations. This position will be a **full-time contract** role and will require onsite work in **Trenton, NJ** , with the possibility of up to 2 remote days depending on work tasks and demonstrated strong performance over time.

What You’ll Do

+ Enter asset data into the Asset Cloud system, including complex "multi-quantity" entries that require multi-step procedures and validation

+ Mark and manage work-from-home (WFH) assets within the Asset Cloud system, ensuring all remote assets are accurately categorized and tracked

+ Develop and implement a new, simplified process for tracking WFH assets to improve efficiency, reporting, and auditing

+ Conduct scanning and auditing of the client's assets in Asset Cloud, ensuring accuracy and full compliance during the annual fiscal year-end inventory process

+ Extract and upload asset, employee, vendor, and manufacturer information using Excel spreadsheets and tools, ensuring comprehensive data migration and integrity

+ Utilize Microsoft Forms to gather asset information from 500+ municipalities and systematically integrate this data into the Asset Cloud system

+ Reconcile inventory reports by comparing system data with physical counts, resolving discrepancies, and preparing reconciliation summaries

+ Maintain up-to-date records of assets, employees, vendors, and manufacturers within Asset Cloud, ensuring accuracy and completeness

+ Provide customer support and guidance to Central Office and 21 counties for all Asset Cloud system and asset tracking initiatives, including troubleshooting, training, and ongoing assistance

+ Collaborate with management and operational teams to gather required information and troubleshoot data inconsistencies

+ Document processes, recommend workflow improvements, and share best practices for future system use

+ Provide ongoing support and training to staff regarding Asset Cloud data entry and reporting procedures as needed

What You'll Need

Required:

+ Minimum 3 years' demonstrated experience working with inventory- or asset-tracking systems in an IT or data management consulting role

+ Hands-on experience with data entry, extraction, and reconciliation processes using cloud-based platforms

+ Advanced proficiency in Microsoft Excel, including formulas, data manipulation, importing/exporting, and spreadsheet troubleshooting

+ Proficiency with Microsoft Forms for collecting and organizing data from multiple stakeholders

+ Strong attention to detail and accuracy in data entry, validation, and audit processes

+ Ability to learn and navigate new software quickly, with a focus on process improvement and documentation

+ Excellent communication skills for collaborating with clients, vendors, and internal teams

+ Experience reconciling inventory reports and managing multiple data sources

+ Proven ability to handle sensitive asset and personnel information confidentially and securely

Preferred:

+ Direct experience with Wasp Barcode's Asset Cloud system

+ Process improvement and documentation experience

+ Training and support delivery experience

+ Data integration and migration experience

+ Data visualization and reporting tool experience

+ IT asset lifecycle management experience

+ IT helpdesk or technical support experience

+ System administration (Windows, Active Directory) experience

+ IT compliance and audit procedure experience

Physical Demands

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$35 - $42 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.