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Job Description:

Company Description

Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to component manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are a leader in delivering software solutions to the construction industry to increase profitability.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

Job Description

Alpine is seeking to add a Software Support Specialist in the Minnesota region who will maintain and grow customer relationships by providing technical support, training, and consultation for Alpine’s proprietary software suite. The Software Support Specialist serves as a trusted advisor to component manufacturers, helping them optimize business operations, improve efficiency, and fully leverage Alpine’s software solutions.

Core Responsibilities:

+ Partner with customers within the assigned territory to maximize their use of Alpine software and improve business operations.

+ Maintain existing customers and support new business opportunities by providing software demonstrations, training, and technical assistance to end users.

+ Collaborate with Sales to support new account acquisition and successful onboarding.

+ Evaluate plant operations and recommend software applications to increase productivity and streamline workflows.

+ Manage technical implementation projects including software installation, configuration, and user training prior to transition to the Help Desk team.

+ Serve as a regional software expert and escalation point for higher-level technical inquiries.

+ Introduce customers to new features, releases, and best practices for using Alpine software.

+ Build strong, long-term relationships with customer teams through regular communication and consultation.

+ Partner cross-functionally with Sales, Development, and Product Management to relay market insights and customer feedback.

+ Support regional and national conversion projects as needed.

+ Perform other duties as assigned.

Qualifications

+ Bachelor’s degree in Business, Engineering, Computer Science, Architecture, or Construction Management preferred.

+ Experience with truss design, component manufacturing, or related construction processes strongly preferred.

+ Background in software implementation, consulting, or technical support preferred.

+ Strong analytical and troubleshooting skills with a focus on customer satisfaction.

+ Excellent written and verbal communication skills, with the ability to present technical information to varied audiences.

+ Highly organized, proactive, and self-directed with strong project management abilities.

+ Proven record of building positive relationships with customers and internal teams.

+ Ability to travel regionally up to 70%.

+ Valid driver’s license and good driving record required.

Additional Information

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here ([email protected]) for information on how to contact us directly.

Compensation Information:

Certain states require that pay information be included in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate’s qualifications, prior experience, and the geographic location. For example, In Minnesota, the pay rate will be between $75,000-$94,000 (highly experienced).

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._