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Description:

JOB ANNOUNCEMENT

SUPERVISOR OF FAMILY SUPPORT PROGRAMS

DEPARTMENT OF FAMILY AND SUPPORT SERVICES

Workforce Unit

Number of Positions: 1

(additional vacancies possible pending budget approval)

Starting Salary: $83,052

Applications for this position will be accepted until 11:59pm CDT on 10/30/2025

Under direction, functions as a senior level supervisor, managing staff and directing the functions and operations of a major division or program within the Department of Family and Support Services, and performs related duties as required.

The Supervisor of Family Support Programs within DFSS's Workforce Services Division oversees a team of Project Coordinators who monitor and manage a portfolio of delegate agencies responsible for delivering family support, workforce and reentry services across Chicago. In this role, the supervisor ensures that agencies meet contractual obligations, comply with program standards, and achieve performance outcomes, while also providing guidance and support to the Project Coordinators who serve as the primary liaisons with agencies. The supervisor reviews program data and reports, troubleshoots challenges, and fosters accountability and continuous improvement among both staff and delegate partners. Acting as a bridge between DFSS leadership and service providers, the supervisor ensures that Chicago’s job seekers and returning residents receive high-quality, timely supports that help them address barriers such as housing and childcare in pursuit of their employment goals.

ESSENTIAL DUTIES

• Assigns, supervises and reviews the work of staff engaged in the administration, oversight and program management of various social service programs (e.g., Employment Preparation and Placement, Transitional Jobs, Reentry Advocacy and Support Services, etc.)

• Analyzes data on programming to assess impact and suggest strategies to improve implementation

• Develops Request for Proposals (RFPs), evaluates proposal submissions and participates in the selection of delegate agencies

• Ensures program service quality and effectiveness by identifying problem areas, measuring accomplishments against objectives, and implementing follow-up actions to maintain and

• enhance operational effectiveness

• Reviews activity reports and confers with staff to assess the quality of services provided

• Supervises staff engaged in monitoring the work of delegate agencies that are responsible for the delivery of workforce service programs and reentry services to ensure compliance with departmental, state and federal requirements

• Evaluates the impact of programs and services when laws, rules and policies are updated or issued by federal and state agencies

• Oversees and participates in the development of grant applications to obtain funding for programs and services

• Keeps abreast of best practices, benchmark, and innovative programs and services to identify trends in programmatic and service areas

• Prepares various management reports including programmatic and performance based

• Prepares and oversees the administration of program budgets

• Participates in meetings, planning groups, and work groups to discuss development of program policies, programs and services

• Responds to a variety of inquiries and concerns from the community, outside agencies and senior management

• Establish and maintains partnerships with City departments, not-for-profit organizations and private agencies to coordinate the delivery of service to clients

• Directs the selection, evaluation and discipline of staff

• Conducts, coordinates and participates in the training and development of assigned staff

_Additional duties may be required for this position_

**Location:** 1615 W Chicago Ave

**Days:** Monday – Friday

**Hours:** 9:00am – 5:00pm

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications:

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a Bachelor’s Degree in the Social Sciences, Human Services, Urban Studies, Psychology, Public Health, Business Administration or a directly related field PLUS, four (4) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR

Graduation from an accredited college or university with a Master’s Degree or higher in the Social Sciences, Human Services, Urban Studies, Psychology, Public Health, Business Administration or a directly related field PLUS, three (3) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, will be selected.

**Preference will be given to candidates possessing the following** :

• Previous project management experience

• Previous experience in collecting, analyzing, and producing summaries of quantitative and/or qualitative data

• Previous supervisory experience in workforce development programs

• Previous experience in reentry services

• Bachelor’s Degree in Urban Studies, Public Administration, Business Administration or Human Services

**For information about City of Chicago employee benefits, please** click here (https://www.chicago.gov/city/en/depts/fin/benefits-office.html)

**For information about City of Chicago salaries and job titles, please** click here (https://www.chicago.gov/content/dam/city/depts/dhr/supp\_info/JobClassification/2025\_Classification\_and\_Pay\_Plan.pdf)

**APPLICATION EVALUATION:** Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

**COMMITMENT TO DIVERSITY:** To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes, please click here. (https://www.chicago.gov/city/en/depts/dhr/provdrs/emp.html)

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor