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Patient Accounting Technician Lead

Description

University of Colorado Anschutz Medical Campus

Department: School of Dental Medicine, Department of Dental Clinical Operations

Job Title: Patient Accounting Technician Lead

Position #: 00674131- Requisition #:38022

Job Summary:

Patient Billing Specialist Lead

Key Responsibilities:

**Patient Accounting Lead and Training -** _(Essential Function)_

+ _Leads and coordinates the day-to-day operations, workflows, and quality assurance for the SDM patient payment windows, insurance verification, and reporting functions for the patient accounting office._

+ _Monitors and coordinates adequate coverage for the patient payment windows in each of the clinics._

+ _Recommend, coordinate, and develops training and development (i.e., new employee training, ongoing learning, and development) for staff within the patient accounting unit; collaborates with SDMHR, campus HR, and other campus offices on learning and development opportunities for the Patient Billing Specialists._

+ _Develop and maintain Patient Billing Specialist resources and tools (i.e., policy and procedure manuals, process maps)_

+ _Assists in the annual performance planning and evaluations for the Patient Billing Specialists; documents and tracks written and verbal training, mentoring, and coaching for Patient Billing Specialists._

+ _In the event of vacancies, the lead will provide input for employee selection._

+ _Serves as the lead in handling and resolving patient concerns, questions, misunderstandings, or conflicts in regard to patient financial accounts._

**_Patient Billing and Education-_** _45% (Essential Function)_

+ _Receive and greet patients, offer information concerning clinic practice policies, financial procedures, and operations._

+ _Advise and communicate with patients, students, faculty, and staff concerning SDM financial policies and procedures (i.e., patient financial responsibilities, dental insurance pre-authorizations and policies) and resolves patient financial account issues. Process and appropriately document various payments (i.e., cash, checks, and credit card) from patients and insurance companies._

+ _Perform maintenance in the electronic health record system to ensure accurate billing and reporting._

**_Reporting -_** _15_ _% (Essential Function)_

+ _Prepare and review daily, monthly, and quarterly reports related to patient accounting (i.e., reviewing patient accounts with expiring Medicaid pre-authorization requests, reconciling the clearing account to the deposits and payments applied in the dental electronic health record system)._

+ _Assists with the reporting for the student checkout process before the student graduates from the program._

_Work Location:_

_Onsite_ _- this role is expected to work onsite and is located in Aurora, Colorado._

_Why Join Us:_

_Why work for the University?_

_We have AMAZING benefits and offer_ _exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:_

+ _Medical: Multiple plan options_

+ _Dental: Multiple plan options_

+ _Additional Insurance: Disability, Life, Vision_

+ _Retirement 401(a) Plan: Employer contributes 10% of your gross pay_

+ _Paid Time Off: Accruals over the year_

+ _Vacation Days: 22/year (maximum accrual 352 hours)_

+ _Sick Days: 15/year (unlimited maximum accrual)_

+ _Holiday Days: 10/year_

+ _Tuition Benefit: Employees have access to this benefit on all CU campuses_

+ _ECO Pass: Reduced rate RTD Bus and light rail service_

_There are many additional perks & programs with the CU Advantage (https://apptrkr.com/get\_redirect.php?id=6651549&targetURL=https://advantage.cu.edu/) ._

_Qualifications:_

_Minimum Qualifications:_

+ _Three years of technical accounting or bookkeeping experience._ **_Substitution_** _: Appropriate education will substitute for the required experience on a year-for-year basis._

_Applicants must meet minimum qualifications at the time of hire._

_Preferred Qualifications:_

+ _Demonstrated experience in handling cash in a professional environment._

+ _Demonstrated experience with insurance, Medicaid, and dental/medical insurance terminology, principals and processes._

+ _Previous experience working in a dental and/or academic medical environment._

+ _Previous lead worker or supervisory experience._

+ _Bilingual in English and Spanish._

_Knowledge, Skills and Abilities:_

+ _Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application._

+ _Ability to manage patient and financial accounting information systems, processes, and policies._

+ _Ability to analyze financial and accounting information to identify as well as correct variances._

+ _Knowledge of the professional standards, concepts, and practices of insurance, Medicaid, and dental/medical insurance terminology, principals and processes._

+ _Knowledge of the professional standards, concepts, and practices of leadership, supervision, and training._

+ _Ability to communicate effectively, both in writing and orally._

+ _Ability to establish and maintain effective working relationships with employees at all levels throughout the institution._

+ _Demonstrated commitment and leadership ability to advance diversity and inclusion._

+ _Ability to maintain a high level of confidentiality while working with sensitive information._

+ _Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance._

_How to Apply:_

_For full consideration, please submit the following document(s):_

_1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position_

_2. Curriculum vitae / Resume_

_3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address_

_Questions should be directed to: Jordan Burt, [email protected] (https://apptrkr.com/get\[email protected])_

_Screening of Applications Begins:_

_Immediately and continues until position is filled. For best consideration, apply by 10/25/2025._

_Anticipated Pay Range:_

_The starting salary range (or hiring range) for this position has been established as_ **_HIRING RANGE_** _$50,856-$63,062 annually._

_The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level._

_Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line._

_Total Compensation Calculator (https://apptrkr.com/get\_redirect.php?id=6651549&targetURL=http://www.cu.edu/node/153125)_

_Equal Employment Opportunity Statement:_

_CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities._

_ADA Statement:_

_The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] (https://apptrkr.com/get\_redirect.php?id=6651549&targetURL=hr.adacoordinator@cuanschutz.edu) ._

_Background Check Statement:_

_The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees._

_Vaccination Statement:_

_CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get\_redirect.php?id=6651549&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get\_redirect.php?id=6651549&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) ._

_Application Materials Required: Cover Letter, Resume/CV, List of References_ **_Job Category_**

_: Finance and Accounting_ **_Primary Location_**

_: Aurora Department: U0001 -- Anschutz Med Campus or Denver - 20429 - SDM-Dental Clinic Support Srvc_ **_Schedule_**

_: Full-time_ **_Posting Date_**

_: Oct 15, 2025_ **_Unposting Date_**

_: Ongoing Posting Contact Name: Jordan Burt Posting Contact Email: [email protected] (https://apptrkr.com/get\[email protected]) Position Number: 00674131_

_To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=38022&lang=en (https://apptrkr.com/6651549)_

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Patient Accounting Technician Lead - 38022 University Staff

The School of Dental Medicine (SDM) has an opening for a in the Patient Accounting Office, a unit within the Department of Financial Affairs. This position serves as the lead worker for the patient accounting team and plays a critical role in supporting all aspects of patient billing, payments, insurance claims, collections, and financial policy education. The Lead is responsible for mentoring and training Patient Billing Specialists, supporting the use of the dental health record system (axiUm), and helping drive improvements in patient financial services.This is a highly collaborative, patient-facing role that works closely with the Patient Accounting Supervisor, students, faculty, and staff to ensure a seamless and informed financial experience for patients. We are seeking candidates who bring strong customer service skills, attention to detail, and a proactive, team-oriented mindset. The position is based at the University of Colorado - Anschutz Medical Campus and requires 100% onsite presence. 40%

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.