• It Support Specialist

    Astrix Technology (Bakersfield, CA)


    It Support Specialist

    IT

    Bakersfield, CA, US

    Pay Rate Low: 28.00 | Pay Rate High: 30.00

     

    + Added - 15/10/2025

     

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    _Our client, a Fortune 500 leader, is seeking an IT Support Specialist to join a team driving innovation across biopharma, healthcare, and advanced technologies. This role offers the opportunity to make a global impact by ensuring reliable IT operations in a dynamic, highly regulated environment._

     

    **_Location:_** _Bakersfield, CA or Irving, TX_

    **_Hours:_** _4:00 AM – 12:30 PM (California) | 6:00 AM – 2:30 PM (Texas) – includes 30-minute lunch_

    _6 Month Contract w/potential conversion_

    **_Pay:_** _28-30/hr._

    Job Description

    The IT Support Specialist provides technical support for end users and IT systems, including PCs, servers, networks, and software applications. Responsibilities include:

     

    + Support for PC, network, and server hardware and software applications, including MS Outlook, MS Office, Virtual Desktop, VPN, Active Directory, MDT imaging, Cisco network hardware, facility cabling, RF equipment, SysAid/ServiceNow, and other computing devices

    + Troubleshoot and resolve technical issues, escalating complex problems to lead administrators or management as needed

    + Operate effectively in a highly regulated environment, adapting communication style to diverse audiences, remaining calm under pressure, and providing clear, concise technical guidance

    + Collaborate with associates across cultures, countries, and time zones, delivering strong verbal and written communication

    + Install, configure, and maintain Windows systems, including OS deployment, driver/firmware management, and desktop security tools

    + Troubleshoot Windows 10, Office 365, browsers, BitLocker, Teams, OneDrive, and supporting infrastructures

    + Apply fundamental networking concepts (DNS, DHCP, firewalls, proxies) in day-to-day support

    + Provide setup, deployment, and ongoing support for mobile devices, warehouse devices, printers, RF units, and terminals

    + Assist in evaluating, selecting, deploying, and supporting new hardware/software solutions, including virtualized environments (Hyper-V, RemoteApp, Citrix, WVD)

    + Monitor on-site IT systems, including backups, UPS, and server/network equipment

    + Engage with external vendors for support and service coordination

    + Conduct end-user training and support sessions

    + Maintain technical documentation, assist in technology planning and budgeting, and identify process improvement opportunities

    + Track spare inventory and electronic waste

    + Perform other duties as assigned

    Qualifications

    + Minimum 2 years of IT support experience

    + High school diploma or Associate’s degree required; Bachelor’s degree preferred

    + ITIL certification preferred but not required

    + Strong troubleshooting and problem-solving skills

    + Knowledge of Windows, Office 365, Citrix, Azure AD, and cloud-based tools

    + Familiarity with ServiceNow or SysAid, incident/problem/change management processes

    + Excellent interpersonal, communication, and cross-cultural collaboration skills

    **_This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you**_

    \#LI-DNP

    INDBH

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.