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CSR Financial Coordinator

We are seeking an experienced CSR Financial Coordinator to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

The CSR Financial Coordinator plays a crucial role within the administrative department of the hospital. Like most businesses, veterinary hospitals must be able to appropriately charge and reconcile all services provided to its clients. In a hospital’s case, the patient is the “client” and each patient that passes through the doors will experience a different encounter. The position is given the task of making sure that each patient is charged comprehensively and compliantly for all services rendered, supplies and pharmaceuticals used. Comprehensive charge capture is a necessary key to ensuring the hospitals financial wellbeing. When patient services are rendered, it is the responsibility of clinical staff to document the patients in hospital chart and/or file, and enter charges into their computerized file. It is then the Financial Coordinators task to accurately translate the complete patient encounter to charges. Accurate charging starts at the initial patient visit by providing owners with proper treatment plans with accurate pricing. You will need to be familiar with WoofWare (EMS) and the coding methods and groups to be able to accurately interpret estimates and inpatient treatments with our clients. The Financial Coordinator builds customer's trust and confidence in our abilities.

This position directs, plans and coordinates a variety of patient and client service functions that are related to the client management and healthcare teams for the General Practice, Specialty and Emergency/Critical Care Department. These functions include, but are not limited to:

+ Acting as a liaison between client and doctor.

+ Updating charges/estimates.

+ Presenting and explaining fees, including processing payments.

+ Educating clients on procedures and answering client questions.

+ Assist with Care Club plans.

+ Provide financial training overview for new hires.

+ Hold department meetings with Supervisors to review financial best practices.

+ Oversee employee accounts and apply hospital discounts.

+ Communicate with Trupanion, Care Credit, Scratch Pay and Trust accounts.

+ Email medical records to third party pet insurance.

+ Assist with Hope Fund client applications and process invoice.

+ Business account reconciliation for police departments, shelters and rescues.

+ Assist Hospital Director with Order Inspection Report and Astro/Charge Capture Report.

+ Track trends for future booking, discounts, missed charges, improper use of codes, correct production allocation on invoices.

+ Liaison to pricing and coding department for itemized code adjustments.

+ Liaison to corporate support office for accounts receivable and collections.

+ Chargeback dispute resolution.

+ Daily bank deposits and hospital mail.

The CSR Financial Coordinator will have an in depth working knowledge of veterinary medicine and hospital procedures and protocols.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $23 to $24 per hour. Please submit applications by Nov 8th.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com