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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)

Job Description

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

Position based REMOTELY in Buffalo or Rochester, NY area and will support the Upper western Area of New York area. Supporting the Instruments and Enterprise Services (IES) Division at Thermo Fisher Scientific.

Discover Impactful Work:

Field Service Engineers are considered “remote” colleagues since they commute daily to customer sites to provide service. As such, Field Service Engineers are provided with a Fleet vehicle to allow for daily travel to multiple customer locations in their defined service area. Some overnight travel will be encouraged to service customers and participate in training programs.

You will make an impact by handling various aspects of field service support and customer relationships within our **Laboratory Equipment (https://www.thermofisher.com/us/en/home/life-science/lab-equipment.html?SID=fr-labequip-main)** (LE). You will provide complete services on laboratory equipment, including repairs, preventative maintenance, installation, and instrument qualifications, as well as being an advocate for Thermo Fisher Scientific.

A Day in the Life:

+ Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed.

+ Schedules and completes detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment

+ Provide onsite service training to Biomedical Engineering. Technicians (BMET) or advanced operators.

+ Submit expenses and manage trunk stock inventory in a timely and accurate manner.

+ Document daily service actions through the company work order database.

+ Maintains courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service events (status, cost, scheduling, etc.).

Keys to Success:

Minimum Education & Experience

+ High School Diploma or equivalent required.

+ Associate degree or equivalent experience in Electronics or Engineering field preferred.

+ EPA Certification preferred

+ 1+ year of experience in field service, depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc.

+ Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus.

+ Experience working with basic test equipment such as DMM, tachometer, temperature devices, etc. Hands-on Refrigeration experience preferred.

Knowledge, Skills, Abilities, and Work Environment

+ Ability to operate computers, smartphones, and related software efficiently.

+ Effective interpersonal skills; ability to prioritize multiple tasks with minimal direction.

+ Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources.

+ Committed – approaches opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and consistently meets deadlines.

+ Positive Customer Focus – builds positive relationships and delivers customer-centric service.

+ Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day.

+ Ability to drive frequently within the territory and travel overnight if required.

+ Maintain a valid driver’s license and safe driving.

+ **Work Schedule -** Standard (Mon-Fri)

+ **Environmental Conditions** Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $23.26–$34.88.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

+ A choice of national medical and dental plans, and a national vision plan, including health incentive programs

+ Employee assistance and family support programs, including commuter benefits and tuition reimbursement

+ At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

+ Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

+ Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.