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Customer Service Specialist

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Customer Service Specialist

Salary

$17.00 - $25.00 Hourly

Location

Fort Myers, FL

Job Type

Full-Time Regular

Job Number

07711OD

Department

Utilities

Opening Date

10/17/2025

Closing Date

10/20/2025 11:59 PM Eastern

FLSA

Non-Exempt

+ Description

+ Benefits

+ Questions

Description

We are seeking a detail-oriented and customer-focused Customer Service Specialist to join our team. Under the general supervision of the Utilities Customer Service Supervisor (Call Center and/or Cashier), this position is responsible for delivering high-quality customer service via phone, email, in-person, and written correspondence. You will handle a variety of customer account activities, including billing, account maintenance, service requests, and payment processing.

This role requires strong communication, problem-solving, and organizational skills, as well as the ability to work with sensitive and confidential information.

Duties and Responsibilities

Call Center Functions:

+ Provide courteous and professional assistance to customers via phone, email, or in person.

+ Maintain accurate utility account records and respond to customer inquiries.

+ Review and process New Account Applications, Transfers, and Disconnection Requests.

+ Generate reports and process service work completed by Meter Services.

+ Schedule and close service orders, including disconnections for non-payment.

+ Apply policies and procedures in interactions with customers, developers, homeowners, engineers, architects, and other utilities.

+ Ensure clear and effective communication in all forms (verbal and written).

+ Maintain confidentiality and exercise discretion with customer information.

Cashier Functions:

+ Collect, post, and reconcile daily utility payments (cash, checks, debit/credit cards).

+ Issue receipts and balance cash drawers at the end of each business day.

+ Assist customers at the lobby counter, by phone, and via email.

+ Process incoming correspondence, applications, transfers, and past due collections.

+ Respond to Public Records Requests in accordance with established procedures.

+ Verify transaction accuracy through system controls and supervisor audits.

Education, Experience, Licensing

You need any combination of education and experience that is equal to:

+ High School diploma or GED required.

+ One (1) year of experience in a fast-paced, professional customer service environment.

Licensing:

+ Valid driver’s license with a clean driving record is preferred.

Spanish language proficiency is a plus.

Supplemental Information

Skills & Abilities:

+ Strong verbal and written communication skills, including proofreading.

+ Proficient in Microsoft Office Suite, internet navigation, and industry-specific software.

+ Strong math skills and attention to detail.

+ Ability to interpret and apply departmental policies and procedures.

+ Capable of multi-tasking and working both independently and as part of a team.

+ Experience handling confidential information with integrity and discretion.

+ Flexible availability may be required.

+ Team-oriented and supportive work environment

+ Opportunities for professional development and advancement

+ Make a meaningful impact in your community by helping customers with essential services

Work Schedule:

Monday through Friday, 7:30 AM to 4:30 PM

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you possess a valid driver's license with an acceptable driving record?

+ Yes

+ No

02

Which languages are you fluent in? (Check all that apply):

+ English

+ Spanish

+ Haitian Creole

+ Portuguese

+ None of the above

03

In your previous roles, how frequently did you handle cash or process payments? (Be sure to include this experience in the Work History section of your application.)

+ Never

+ Occasionally

+ Regularly (once a week)

+ Daily

04

How many years of experience do you have working in a customer service role? (Be sure to include this experience in the Work History section of your application.)

+ Less than 1 year

+ 1–2 years

+ 3–5 years

+ More than 5 years

05

In your previous roles, how frequently did you answer 30 calls per day? (Be sure to include this experience in the Work History section of your application.)

+ Never

+ Occasionally

+ Regularly (once a week)

+ Daily

Required Question

Employer

Lee County Government

Address

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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