"Alerted.org

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified **Technical Ops Support Specialist** to join their team **onsite** in Bradenton, FL and provide end-user support.

The Tech Ops Support team is the first stop for team members who need technology assistance. This assistance ranges from help with machines to account and platform changes. For the few tasks that Tech Ops Support cannot handle, they know where and how to escalate throughout the organization. The Tech Ops Support Specialist will be expected to be self sufficient in day to day tasks. They will primarily be the first escalation for newer peers, handle more technical tickets, and take work on singular project tasks with the help of senior members.

Duties and Responsibilities** **:

+ Be the primary escalation and overflow for incoming support requests

+ Be able to distinguish and route the type of request that comes in: a defect in the Platform, a training opportunity for the employees, or a gap in the Platform and follow procedures to resolve or escalate the issue

+ Handle all aspects of the employee account lifecycle, from account creation to termination

+ Develop a strong understanding of the client platform: applications, systems, technologies, workflows, interfaces the employees use every day

+ Identify failures or inefficiencies in processes or systems, discussing it with the rest of the team and documenting it

+ Handle tasks on site as needed, including shipping and receiving of devices

+ Complete specific project tasks provided by the Senior Specialist or Manager

+ Handle all daily tickets and escalate, with all available information, after performing all known troubleshooting steps

+ Proficiency in all daily systems in the appropriate training folders

+ Point out inefficiencies in team operating procedure and document accordingly

Skills and Qualifications** **:

+ Experience providing Hands on deskside support

+ Experience troubleshooting, performing break-fix, setting up and taking down

+ Must be self sufficient

+ Experience working a ticketing queue

+ Must be able to lift 50 lbs.

+ Knowledge of MS O365 (Home, Exchange, Active Directory, Identity, Intune, Teams), Okta, Basic Printers, Windows and Mac, Zoom, Zendesk, Conference Room basics

**Wage Range** :

The rate for this position is between **$19.70 - $28.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits** **:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

\#INDCCStaffing

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.