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Financial Aid Counselor

Posting Number S00597

Position Type Full Time

Hours/Schedule Standard campus business hours: 8:30am -5:00pm Hours may vary based on operational needs.

Campus Main Campus, Utica NY

Date Position Available 09/30/2025

Posted Salary $22 per hour

FLSA Status Non - Exempt

Benefits Eligible Yes

If yes, please select: All Benefits

Position Summary Information

Position Summary

The Financial Aid Counselor is responsible for counseling new and returning students on financing their education.

January 1, 2023- Utica University will start a flexwork program designed to give employees a greater work life balance. This flexwork program is an alternative to the standard 8:30 a.m. to 5:00 p.m., Monday through Friday, work schedule. While employees’ salaries, vacation and sick time are based on a full-time (37.5 hours/week) schedule, employees work an abbreviated 32-hour work week, with the flexibility of working either a four-day week or five abbreviated days. Supervisors will work with employees on scheduling to ensure the needs of the department are met.

Location Utica, NY

Application Deadline

*Full consideration by*:

Open Until Filled Yes

Major Responsibilities

• Counsels students and families regarding all aspects of financial aid and payment options through various communication means such as in person, by telephone, by email, etc.

• Assists students with navigating various websites including the Financial Aid Portal for verification and other aid requirements, Bannerweb as they apply for loans, sign up for payment plans or complete entrance or exit interviews, etc.

• Participates in state, regional and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the federal and state aid programs.

• Must utilize conflict resolution skill set as needed to help students and parents understand the situation and identify potential solutions to issues.

• Collaborates to foster good relationships with colleagues from other areas of the university including but not limited to: Admissions, Enrollment Management, Academic Support, Faculty, Business Office, Registrar’s, etc.

• Maintains student confidentiality in accordance with FERPA regulations.

• Insures compliance of state and federal regulations and guidelines pertaining to financial aid.

• Monitors financial aid discrepancies using reports from Banner.

• Reviews requests for individual student Cost of Attendance increases and requests to move off campus.

• Reviews appeals and special circumstances according to office guidelines and makes recommendations on future action towards the student account and/or revisions of awards.

• May be required to attend various University events such as Open Houses and Move-in weekends.

• May serve as front desk receptionist as required.

• Other duties as assigned by the financial aid director.

Driving Responsibilities

Not Required

Travel

Occasional conference and professional development opportunities may be available.

Supervises

Education & Experience Qualifications

Bachelor’s degree required but consideration will be given for education and considerable experience in a similar setting.

Minimum Skills/Abilities

Preferred knowledge of Banner Ellucian and Argos.

Preferred knowledge of Hobson’s Radius, EAB Navigate, and other enrollment management systems.

Excellent interpersonal and communication skills required.

Working knowledge of Microsoft products such as Word, Excel, Access is required.

Excellent organizational skills, judgment and the ability to be confidential required.

Ability to work evenings, weekends as well travel out of town when necessary.

Applicant Documents Instructions

Additional information Visa sponsorship is not available for this position

EEO/AA Statement

Utica University is committed to affirmative action, equal opportunity, and creating a welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, disability, citizenship status, domestic violence victim status, or protected status under applicable local, state, or federal law.

Commitment to Supporting and Hiring Veterans

Utica University is a comprehensive, independent, private institution founded in 1946 to offer options for higher education study to veterans returning from the Second World War. More than seventy years since veterans returned from WWII , this tradition of serving veterans is still held in high regard here at Utica University, and we are proud to welcome veterans as students and as valued members of our faculty and professional staff.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

+ * How did you hear about this employment opportunity?

+ HercJobs.org (HERC Higher Ed Recruitment Consortium)

+ HigherEdJobs.com

+ InsideHigherEd.com

+ Observer Dispatch (Utica OD)-newspaper

+ Ithaca Journal

+ Personal Referral

+ Utica University Website

+ Albany Times Union

+ Binghamton Press & Sun

+ careerbuilders.com

+ centralnewyorkhelpwanted.com

+ Chronicle.com (Chronicle of Higher Ed website)

+ Elmira Star Gazette

+ Utica University Online Employment Website

+ DiverseEducation.com (Diverse Issues in Higher Education

+ Historically Black Colleges and Universities

+ Indeed.com

+ Current Utica University Employee

+ Referred by a Utica University Employee

+ Referred by a non Utica University Employee

+ Twitter

+ LinkedIn-Job Posting

+ LinkedIn-Recruited by Utica University HR

+ Centralnewyorkhelpwanted.com

+ Syracuse Post Standard-newspaper

+ Albany Times Union-newspaper

+ Facebook

+ Job Fair

+ Search Firm

+ NCAA

+ PRISM Network

+ HBCU Connect

+ DiverseJobs

+ Other

+ * Please provide more details regarding the source of your referral?

(Open Ended Question)

Applicant Documents

Required Documents

+ Resume / Curriculum Vitae

+ Cover Letter

+ Three Professional References with Contact Information

Optional Documents

+ Letter of Reference #1