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Fall 2025 Start

The base salary for this position is $64,000 plus a joining bonus of $5,000.

This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday)

Who We Are:

The customer and supplier experience team drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support our key supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. We are a positive, energetic, and diverse team that enjoys working directly with suppliers to provide best-in-class service and create a more seamless experience when they work with our commercial platform and tools.

As an Associate, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology! More specifically, in this role, you’ll engage with suppliers and push aspects of our strategic agenda with cross-functional partners. You will be expected to lead initiatives that enable us to achieve our vision and produce measurable outcomes, problem-solve with business stakeholders and tech partners alike, articulate and execute against tactical plans, and monitor service metrics.

What You’ll Do:

+ Act as the go-to person for our suppliers, providing training and education on Wayfair tools

+ Work effectively across our global team to ensure efficient collaboration

+ Build rapport with our suppliers and internal stakeholders

+ Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience

+ Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities

+ Extract and communicate relevant insights and learnings with stakeholders to create a shared understanding around supplier concerns

+ Develop positive and productive relationships with cross functional teams, acting as a strong representative of our team internally, as well as suppliers’ internal advocate within Wayfair

What You’ll Need:

+ 0-2 years of transferable experience in a corporate environment, including internship and co-op experience

+ Excellent written and verbal communication skills, along with the ability to influence others

+ Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations

+ A track record of successful negotiation and relationship management skills

+ Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions

+ Desire to own projects from beginning to end, and thrive as part of a team as well as individually

+ Comfortability navigating a fast-paced, dynamic environment with little structure

+ Strong project management and prioritization skills

Wayfair is redefining the supplier experience and changing the game on all things home - join us!

If you are looking for your next opportunity to take more ownership, strategize new ideas, and build relationships with key stakeholders, this is the opportunity for you. We are looking for data-oriented individuals to join our Supplier Desk Management team, who are passionate about business and seeking to enter the tech space and jump start a career at Wayfair.

Why You’ll Love Wayfair:

Benefits & Perks:

+ Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.

+ No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.

+ Global Traveler Health Insurance through GeoBlue.

+ 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.

+ Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.

+ 401(k) matching with immediate vesting.

+ Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.

+ Tuition Reimbursement.

+ Wayfair Employee Discount.

+ Gym/Fitness Discounts (including Peloton, Wellhub and varying regional memberships).

+ Exclusive access to thousands of perks & discounts through BenefitHub.

+ Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

Purpose & Inclusion at Wayfair:

At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility:

At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].