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Information Systems Technician II

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Information Systems Technician II

Salary

$79,892.80 - $112,444.80 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

131725P

Department

Department of Information Technology

Opening Date

10/17/2025

Closing Date

10/26/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

Description

Promotional Opportunity

This is an internal recruitment only for current qualified classified City of Reno Employees

The ideal candidate in this position will provide second level support in the planning, design, testing, and implementation of citywide computer, telecommunications and other end user systems. They will install and maintain systems software and hardware. They will coordinate with citywide information technology resources and efforts and provide highly responsible and complex administration support to the assigned department. The ideal candidate will mentor Information Systems Technician I staff and provides training, technical assistance and excellent customer service to end user and other technical staff.

There are two positions in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an internal recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

+ Answer help desk calls and monitors the ticketing system to provide assistance for end user computer related problems including hardware, software, telephones, printers, peripherals, and related equipment; determine severity of problems and resolve or refer to appropriate staff member or vendors

+ Install, upgrade, and configure computers, telephones, printers, and peripherals such as scanners, disk drives, memory, system boards, keyboards, and monitors.

+ Load and test all upgraded operating systems and computer software; maintain detailed installation and upgrade records.

+ Respond to customer service requests that require excellent customer service skills and technical proficiency in regards to hardware and software problems.

+ Diagnose computer and software problems; perform routine repairs and replacements; contact vendors and make arrangements for repairs.

+ Install and support a variety of department-specific software packages.

+ Maintain the City's technology equipment inventory; receive and store all related hardware and software; process and send equipment to vendors.

+ Perform security administration for network resources; maintain and administer network user and machine accounts; set file and share permissions to allow end users to access network resources.

+ Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure; diagnose and resolve network connectivity issues for workstations, telephones, and printers.

+ Administer and troubleshoot multimedia; maintain digital video recording systems for court session testimony, City Council presentations, Public Safety, and other City departments.

+ Update the City documentation library to include documentation on equipment, software, fixes, repairs, contact information and other information needed by the department.

+ May develop or assist in developing custom applications, spreadsheets, or scripts as requested by users.

+ Participate in evaluating software and hardware systems; install and test trial software, and participate or lead implementation projects or training.

+ Remain abreast of new and emerging technology trends, and relevant computing equipment and systems.

+ Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Combinations of relevant work experience and education that are equivalent to the following are acceptable.*

Education:

+ An Associate's Degree in computer science, information systems, business, or a closely related field.

*Each year of additional relevant work experience will substitute for one year of the education requirement.

Work Experience:

+ Three years of increasingly responsible computer support experience is required.

*CompTIA (Professional or Master), Microsoft MCP, MCSE, MCITP, or other certification is desirable and may be substituted for one year of required work experience.

Note: Work experience substitutions will be limited to a total of one year. Work experience in a government agency environment is desirable.

License:

+ Possession of an appropriate, valid driver's license.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online atwww.reno.gov/jobsby October 26, 2025 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into yourgovernmentjobs.comprofile, please call the applicant support line at 855-524-5627.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&E) weighted as follows:

+ Training & Experience Evaluation (T&E) = 100%

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked"QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

+ Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

+ Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

+ In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

+ Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

+ "See Resume" or "See above," etc., are not qualifying responses and will not be considered.

+ Changes or corrections to your responses cannot be made once your application packet has been submitted.

+ TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in yourgovernmentjobs.comprofile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform theChief Examiner (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. Your request will be handled with confidentiality and respect.

Employee/Veteran Preference in the Event of Tie Scores:

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 [email protected].

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.

All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.

By checking "I understand", you certify that you have read and agree to the above statement.

+ I understand

02

Are you a current classified City of Reno employee?

Note: You will not be considered in this process if you are not a current classified City of Reno employee.

+ Yes

+ No

03

Which of the following best describes your highest level of qualifying education?

+ High school diploma or equivalent

+ Associate's degree or higher in computer science, information systems, or business

+ Associate's degree or higher in a closely related field

+ None of the above

04

In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.

Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.

Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?

+ Yes

+ No

05

Only answer this question if your course work is in another closely related field to this position.

How has your course work prepared you to perform the work of this position?

06

Which of the following best describes your qualifying paid work experience?

+ I do not have any experience working in this area.

+ I have less than one year of increasingly responsible computer support experience.

+ I have one year but less than two years of increasingly responsible computer support experience.

+ I have two years but less than three years of increasingly responsible computer support experience.

+ I have three years but less than four years of increasingly responsible computer support experience.

+ I have four years but less than five years of increasingly responsible computer support experience.

+ I have five years or more of increasingly responsible computer support experience.

07

Do you have a valid driver's license?

+ Yes

+ No

08

Select all of the following certifications you currently possess. You must attach a copy of any certifications you wish to have considered during the qualification screening and testing process.

+ Cisco CCNA

+ Cisco NNCP

+ CompTIA A+

+ CompTIA Network +

+ CompTIA Security +

+ Microsoft MCP

+ Microsoft MCSA

+ Microsoft MCITP

+ Microsoft MCSE

+ None of the above

09

Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.

10

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

+ Yes

+ No

11

Select all of the following formal in-person and/or virtual classroom trainings you have successfully completed within the last 5 years.

+ Computer hardware repair

+ Computer applications

+ Computer security

+ Telephone/VOIP technologies

+ Database administration

+ Networking

+ Server administration

+ Customer Service

+ Communications and interpersonal relations

+ None of the above

12

How many years of help desk support work experience do you have?

+ Less than one year

+ One year but less than two years

+ Two years but less than three years

+ Three years but less than four years

+ Four years but less than five years

+ Five years or more

+ None of the above

13

Select all of the following Service Desk Applications you have routinely used to complete your assigned work responsibilities for at least one year or more.

+ Bomgar

+ Kaseya

+ Manage Engine

+ Sales Force

+ Service Desk

+ Service Now

+ Zen Desk

+ Other, not listed above

+ None of the above

14

If applicable, and to receive credit for your experience, support your response to the previous question by providing specific examples of how you used your above choices to complete your routine tasks.

15

Select all of the following areas in which you have at least one year of paid work experience.

+ Exchange email admin

+ G-Suite Enterprise Email and Shared Drive administration

+ Police Cars or Fire Apparatus Mobile Terminal support and troubleshooting

+ Centralized Security System (i.e. Enterprise Antivirus Solution)

+ Microsoft 365 Enterprise Application Suite

+ None of the above

16

Select all of the categories related to imaging and updating Windows 10 or 11 computers in which you have at least one year of paid work experience.

+ Configuring the sysprep'd images

+ Administering a system like SCCM or similar system for image deployments

+ Administering WSUS or another patch management system

+ Creating packages for deploying software using any automated deployment system

+ None of the above

17

Select all of the categories related to VOIP Telephone Systems in which you have at least one year of paid work experience.

+ Deploying VOIP telephones to users

+ Configuring new telephone numbers and extensions

+ Configuring call handlers, new DID's, on hold messages, etc.

+ Resetting voicemail PIN's

+ None of the above

18

Select all of the categories related to Active Directory in which you have at least one year of paid work experience.

+ Creating new users and adding/changing basic attributes

+ Adding security or distribution groups

+ Creating and modifying group policy objects

+ Reorganizing or rebuilding an AD domain

+ None of the above

19

Select all of the following categories related to deploying mobile devices in which you have at least one year of paid work experience.

+ Using an Enterprise Mobile Device Management (MDM) solution to deploy cell phones or other mobile devices

+ Implementing or administration of a MDM solution used to deploy cell phones or other mobile devices

+ None of the above

20

Select all of the following categories related to writing or troubleshooting scripts in which you have at least one year of paid work experience.

+ Deploying software or configurations using batch files

+ Modifying PowerShell scripts

+ Editing logon scripts in Active Directory

+ Writing PowerShell scripts from scratch

+ None of the above

Required Question

Employer

City of Reno

Address

PO Box 1900Reno, Nevada, 89505

Phone

(775) 334-2223

Website

http://www.reno.gov/jobs

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