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Job Description

A Software Development company is seeking a Business Process Manager for a 6 month contract to possible hire. Role Purpose:

Drive standardization, clarity, and consistency across business operations by defining, documenting, and managing end-to-end business processes. Ensure process adherence and adoption across stakeholder groups to enable operational excellence and scalable growth.

Core Responsibilities

Process Documentation & Standardization

• Lead the documentation of business processes, workflows, and operating procedures using standardized templates and tools.

• Translate complex operational practices into clear, actionable, and measurable process maps.

• Maintain a centralized process repository ensuring version control and accessibility.

• Process Adoption & Change Enablement

• Partner with functional and regional teams to drive understanding and consistent adoption of standard processes.

• Conduct enablement sessions, training, and communication to embed processes into daily operations.

• Identify adoption gaps through feedback and performance metrics; implement targeted improvement actions.

Process Compliance & Governance

• Monitor adherence to defined processes through periodic reviews, audits, and stakeholder engagement.

• Establish KPIs to measure process compliance, cycle time efficiency, and adoption success.

• Enforce governance framework ensuring updates, ownership, and accountability are maintained.

Continuous Improvement & Best Practices

• Identify process improvement opportunities based on business feedback, performance data, and root-cause analysis.

• Support Lean/Continuous Improvement initiatives and promote best practices across teams.

• Collaborate with automation and data teams to streamline and digitize key workflows.

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Key Skills & Competencies

• Strong expertise in process documentation tools and methodology

• Proven ability to drive cross-functional process alignment and stakeholder buy-in.

• Experience with process frameworks (BPMN, Lean, Six Sigma, ISO).

• Analytical and facilitation skills for assessing gaps and driving adoption.

• Excellent communication and change management capabilities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or Information Systems (Master’s preferred).

• 5–8 years of experience in business process management, partner operations, or program governance roles.

• Proven track record in documenting, standardizing, and optimizing business processes and program management in a global or matrixed organization.

• Experience working with partnership and ecosystems preferred.

Technical & Process Expertise

• Proficient in process documentation tools

• Strong understanding of BPMN methodologies, Lean, or Six Sigma principles (certification preferred).

• Familiarity with workflow automation and CRM/Partner Management platforms (Salesforce, PRM, or equivalent).

• Ability to interpret data and process metrics to identify adoption gaps and performance opportunities.

Behavioral & Leadership Competencies

• Highly detail-oriented with a structured, analytical problem-solving mindset.

• Strong stakeholder management and facilitation skills to influence adoption across diverse teams.

• Demonstrated ability to drive change and process adherence through enablement, not authority.

• Excellent written and verbal communication skills for translating complex processes into clear, usable guidance.

• Self-driven, accountable, and capable of operating independently while collaborating cross-functionally.