• Social Services County Manager I

    State of Arkansas (Van Buren, AR)


    SOCIAL SERVICES COUNTY MANAGER I

    Date: Oct 17, 2025

     

    Req ID: 53041

    Location:

    Van Buren, AR, US, 72956

     

    Category: AR DEPT OF HUMAN SERVICES

     

    Anticipated Starting Salary: $63,086.00

     

    Position Number: 22103847

     

    County: Crawford

     

    Posting End Date: 10/26/2025

    DCFS

    Hiring Official: Kristen Shelton

     

    Special Work Conditions: This position will require a rotating on-call schedule, which will require after-hour availability. The county manager is expected to help prioritize activities and deadlines, reviewing/monitoring work performance, policies, procedures, providing supervision and adhering to time frames. As well as reviewing reports, making sure there is delivery of services which follow policy and law, and coordinating with other agencies for services and conducting presentations to organizations (when needed) as well as training new team members. Assigned other special projects as needed.

     

    The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

    Position Information

    Job Series:Social Services Programs - Competitive

     

    Classification:Social Services County Manager I

     

    Class Code:SSP12C

     

    Pay Grade:SGS08

     

    Salary Range:$63,086 - $93,367

    Job Summary

    The Social Services County Manager I is responsible for the coordination and daily oversight of social service program operations in a small county DHS office. This role ensures the efficient delivery of essential services such as SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. As the first-tier manager, this position serves as a direct link between community needs and DHS administrative goals.

    Primary Responsibilities

    Supervise, coordinate, and monitor day-to-day operations and staff in the administration of public assistance and protective services programs. Ensure timely and accurate processing of eligibility determinations and case management activities. Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists. Interpret and enforce DHS policy manuals and federal/state regulations to ensure program compliance. Manage client service escalations, mediate disputes, and maintain confidentiality of sensitive information. Participate in workforce planning, staff scheduling, and basic budget tracking. Act as a liaison between the county office, community partners, and central DHS divisions. Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts. Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.

     

    Knowledge and Skills

     

    Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs. Knowledge of budget development, resource allocation, data analysis, and personnel management. Ability to develop partnerships, lead large and diverse teams, and interpret policies. Ability to communicate effectively with diverse communities, evaluate programs, and think critically. Skilled in time management, organization, and problem solving. Skilled in crisis management, conflict resolution, and strategic planning.

    Minimum Qualifications

    At least three years of experience in human services, social services, public administration, or a related field.

     

    Licensure/Certifications

     

    N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

     

    The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

     

    Nearest Major Market:Fort Smith