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Commercial Loan Portfolio Manager

Job Details

Level

Experienced

Job Location

Headquarters - Marlborough, MA

Remote Type

Hybrid

Position Type

Full Time

Salary Range

$85000.00 - $115000.00 Salary/year

Job Category

Admin - Clerical

Description

Title: Commercial Loan Portfolio Manager

FLSA Status: Exempt Employment Status: Full Time

Department: Commercial Lending Location: Granger/Ayer/ Hybrid Eligible

Reports To: SVP Commercial Lending Team Leader

Original Date: October 15, 2025 Human Resources Review: July 17, 2024

SUMMARY:

Under the direction of the SVP Commercial Lending Team Leader , the Commercial Loan Portfolio Manager will be responsible for supporting the Commercial Lending Team to achieve the desired commercial loan portfolio management, and loan origination and deposit growth objectives. R esponsibilities include the management of selected new and existing relationships in the Bank’s commercial lending portfolio (new loan requests, renewal requests, coordinating annual reviews, and workout strategies, serving as a point of contact for assigned relationships, driving loan and deposit growth consistent with the Bank’s strategic plan, assisting with underwriting those opportunities, and securing business banking service and product sales.

Will work effectively as needed with key representatives from commercial lending and other areas of the Bank to send and accept referrals through joint sales calls as needed and will troubleshoot problems which may arise for both internal and external customers, maintaining ownership throughout the resolution process.

This position works to ensure efficient loan application, structuring, underwriting, and closing as well as a user-friendly deposit account opening and servicing process while complying with all relevant regulatory requirements. Together with Commercial Lender(s), the incumbent will create and maintain close relationships with all parties involved in commercial transactions through the life cycle. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site.

+ Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability required.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

+ Responsible for the evaluation and assistance with underwriting of Commercial loans and small business loans to determine credit worthiness and compliance with lending policies.

+ Contribute to meeting and/or exceeding the assigned volume/production goals of the account officers within the markets they service.

+ Effectively communicates and acts as a liaison to internal customers to resolve business lending issues.

+ Review and analyze business and personal financial data to determine the merits of the loan request.

+ Works directly with Lenders and other team members to effectively grow fees, deposits, and portfolio revenue.

+ Deliver spreadsheets, reports, summaries and issue opinions and recommendations to loan officers, credit officers or approving body to be utilized in credit decisions on new, renewal and existing loans.

+ Perform company and industry research as needed. Perform online research of public records including, but not limited to, assessors’ databases, county register’s databases, Secretary of State database for corporate filings and Uniform Commercial Code (UCC) filings.

+ Assists with organizing workflow for designated group and coordinates the successful completion of projects as assigned.

+ Periodically may participate in market visits or client calls as necessary.

+ Contact Commercial Loan Officers, as appropriate, for additional information and details related to loan requests or clarification of financial materials and resources.

+ Collaborate with team members by providing credit alternatives and creative ways to structure credits ensuring that transactions are within portfolio risk standards.

+ Maintains up-to-date knowledge on all Bank lending policies and regulations. Confers with the Credit Team and appropriate Bank personnel regarding new/existing lending requirements and regulations.

+ Identify areas of concern pertaining to a loan and discuss with Lender or SVP, Commercial Lending Team Leader, as applicable.

+ Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.

+ Participate in team sales meetings.

General:

+ Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles and resolving them before they become an issue, managing to deadlines, and creating action plans when not on track..

+ Adhere to all company policies and act as a role model in the application of policies, consistently demonstrating our core values and service standards.

+ In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.

+ Regular and consistent attendance is required to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events.

+ Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

LEVEL OF RESPONSIBILITY:

+ Interacts independently with members of the community and along all staffing levels with complex and proprietary information.

+ Work is non-routine and is relied upon to influence as a subject matter expert with internal and external customers.

+ Participates in executing the department’s goals to meet the bank’s overall strategic plan and create a competitive position within the financial services industry.

+ Position has an impact on the revenue of the institution.

SKILLS REQUIRED:

+ Bachelor’s degree in Business Administration/ Accounting/Finance; MBA preferred, or equivalent combination of education and work experience. Typically, 3-5 years of Commercial Lending or related experience with an emphasis on C & I Lending, CRE, and construction loans. Experience in Credit Analysis is preferred.

+ Broad professional level of knowledge and expertise in business banking and relationship sales.

+ Solid background in financial institution operating policies and procedures, banking regulations (state and federal).

+ Ability to complete accurate complex financial and other analysis is preferred.

+ Sageworks (or similar) statement spreading software experience.

+ Salesforce experience is preferred

+ Knowledge of standard legal and related documents for a variety of commercial loan types.

+ Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint.

+ Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.

+ Means and mode to travel to any of Main Street Bank’s locations and/or customers as needed on a regular basis.

EQUIPMENT REQUIRED:

+ Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems .

HYBRID/REMOTE ENVIRONMENT:

+ Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.

+ You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls.

COMPETENCIES:

+ Relationship Builder –

+ Effective relationship management techniques with a proven track record of managing existing portfolio clients, meeting growth targets, and closing sales with both existing clients and selected new prospects.

+ Develops and maintains relationships with officers, employees, and external contacts and maintains alignment with core values, vision, strategy, and goals

+ Ability to identify market/business opportunities. Identifies customer needs and proactively cross-sells MSB’s products and services.

+ Ability to work under pressure and meet established goals and objectives, even under changing situations.

+ Excellent communication skills (written & verbal) and responsive approach to communication with internal and external stakeholders.

LANGUAGE/COGNITIVE SKILLS:

Thework skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The person in this position frequently communicates with all departments, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:

+ Speak and effectively present/communicate information and respond to questions from internal customers, groups of managers, vendors, and other employees.

+ Define problems, collect data, establish facts, and draw valid conclusions.

+ Read, analyze, and interpret a variety of documents such as checks bank statements, loan documents and financial statements.

WORKING CONDITIONS AND PHYSICAL EFFORT:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to meet:

Physical Demands/Efforts

+ Occasionally required to remain in a stationary position, greater than 50% of the time

+ Occasionally required to stoop and bend.

Mental & Visual Demands

+ Consistently operate a computer for extended periods of time

+ Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

+ Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).

Work Environment and Hazards

+ Occasional travel to and between Bank and/or client locations for business purposes and/or on behalf of the Bank.

+ The employee must be able to work schedules that meet the needs of the bank, which may occasionally include early morning, evening and/or weekend hours.

+ When on site at Bank facilities, it is a general office environment where the noise level is moderate. Client locations include a wide variety of environments ranging from construction sites to laboratories to business offices.

AMERICANS WITH DISABILITIES ACT

Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Applicant Notice

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Main Street Bank is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need special assistance or an accommodation while seeking employment, please call: 978-487-1432 or send an email to [email protected] and we will make determination on your request for reasonable accommodation on a case-by-case basis.