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Company Description

Established in 2003 in Muncie, First Choice Physical Therapy opened its second location in New Castle in 2006. We believe in placing the well-being of our patients first and we accomplish this through carefully selecting compassionate, dedicated, and team-oriented staff. Our personalized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. First Choice Physical Therapy takes pride in the level of personal and compassionate care that is delivered, emphasizing a ‘hands on’ approach to rehabilitation and exercise. Our staff is not only great at what we do every day, but we also love our profession, and we enjoy working with our community.

Job Description

We are seeking a professional and friendly Medical Receptionist to join our team. As the first point of contact for our organization, you will play a vital role in creating a welcoming environment while ensuring smooth front office operations.

+ Greet and welcome visitors, employees, and clients in a professional manner

+ Collect Copays

+ Verify insurance benefits

+ Apply for insurance authorizations

+ Answer and direct phone calls, take messages, and manage general email inquiries

+ Maintain an organized front desk and reception area

+ Coordinate and manage Therapist schedules

+ Process incoming and outgoing mail and packages

+ Support administrative tasks including filing, copying, and scanning documents

+ Assist with basic office equipment troubleshooting

Qualifications

+ High school diploma or equivalent

+ 1+ years of front office or reception experience preferred

+ Exceptional customer service and interpersonal skills

+ Strong written and verbal communication abilities

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

+ Experience with multi-line phone systems and office equipment

+ Demonstrated ability to multi-task and prioritize effectively

+ Strong attention to detail and organizational skills

+ Professional appearance and positive attitude

+ Team-oriented mindset with the ability to work independently

+ Excellent time management and problem-solving skills

Additional Information

+ The hourly pay range for this position is $16.00 - $17.50

+ Excellent benefits package including 401k, health, dental, generous paid time off, and more

+ Training and support

+ Multiple opportunities for professional development, specialization, and leadership

+ Clinic mentorship

+ Employee discount plans

+ Employee Assistance Program (EAP)

+ Family-friendly work environment

+ Investment from a company that wants you to succeed and thrive

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected]