"Alerted.org

Job Description

This role is responsible for procurement, deployment, and offboarding of network/server devices and services, tracking asset locations and assignments, and engaging with telecom/internet carrier vendors and VAR’s. Operate as point of contact for locations regarding billing and circuit maintenance.

Job Duties and Responsibilities:

+ Procure network devices and accessories through vendors

+ Leverage purchasing agreements, carrier incentives, promotions, volume purchasing, and other methods to secure the best pricing for purchases

+ Deploy and track all outgoing shipments

+ Receive and immediately process all incoming shipments

+ Collect, decommission, and dispose of all retired IT network/server devices, leveraging recycling agreements and opportunities to maximize return on recycled devices

+ Lead efforts to merge accounts and transfer assets for acquisitions and mergers

+ Operate as point of contact for remote offices and locations regarding network billing, asset assignment, and circuit management

+ Collaborate with Accounting to resolve intercompany chargeback issues

+ Create and maintain documentation related to procurement, asset information maintenance, offboarding, and decommission of various IT assets

+ The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements

Minimum Requirements:

_Education and Experience_

+ Associates degree in a related technical field or a related professional experience

+ 3 or more years of experience in procurement/purchasing in a large enterprise/corporate environment

+ 3 or more years of direct experience supporting accounts, expenses, invoices, etc. in a large enterprise/corporate environment

+ 2 or more years of system administration, creating/moving/deleting accounts, distribution lists and account audits

+ 3 or more years of experience in creating and compiling reports for financial, inventory, and licensing BI reports

+ Experience working in ServiceNow or comparable CRM/ticketing system

+ Experience with supporting remote users

+ Experience in direct customer service

+ Experience working in a ticketing system or CRM

+ Certification and/or License – N/A

_Knowledge, Skills and Abilities_

+ Able to demonstrate superior customer service skills

+ Able to demonstrate superior organization and task management skills

+ Able to demonstrate analytical skills and the ability to identify relevant information from large sets of data

+ Able to demonstrate basic financial cost saving skills

+ Able to communicate and translate technical topics into easy-to-understand concepts

+ Able to communicate clearly and effectively, both verbally and in writing

+ Able to clearly document technical processes

+ Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution

+ Knowledge of MDM compliance policies

+ Knowledge of Apple products, including iPhone, iPad and Mac Computers

+ Knowledge of Android devices, including phones and tablets

+ Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans