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Careers With Purpose

Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.

**Facility:** GSS SD Sf Ctr

**Location:** Sioux Falls, SD

**Address:** 401 W 2nd St, Sioux Falls, SD 57104, USA

**Shift:** 8 Hours - Day Shifts

**Job Schedule:** Part time

**Weekly Hours:** 16.00

**Salary Range:** 16.00 - 25.50

Department Details

Our staff is compassionate and dedicated to the residents. The Good Samaritan Society is proud to be one of the largest non-profit providers of senior services in the US.

Since our founding in 1922, we have been driven by our mission and belief. We believe everyone deserves to be treated with respect, dignity, and compassion.

Some of the benefits to working at Good Samaritan Society are

* Competitive Compensation

* Direct access to your earnings daily

* Shift Differential

* Flexible Scheduling Options Available

* Fun, Family Oriented Work Environment

* Excellent Health, Dental and Vision Insurance

* Health Savings Account

* Company Matched 401(k) Retirement Plan

* Paid Time Off

* Salary Increases

* Referral Bonuses

* Advancement Opportunities

* Compassionate Leave

* Education Assistance

* Scholarships and Sponsorships

* Continuing Education

* Years of Service Recognition Program

Job Summary

Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services. Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training.

In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.

Qualifications

Benefits

The Good Samaritan offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

The Good Samaritan is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .

The Good Samaritan has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

**Req Number:** R-0238903

**Job Function:** Quality and Risk Management

**Featured:** No