"Alerted.org

Make a difference

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

The Epic Inpatient ClinDoc/Orders Applications Analyst is responsible for the design, build, configuration, optimization, and support of Epic’s Inpatient Clinical Documentation and orders module and related clinical workflows. This role requires a deep understanding of Epic ClinDoc, clinical workflows, and integration points across nursing, provider, and ancillary documentation processes.

As a subject matter expert (SME), this individual provides advanced guidance and product insight within an AMS delivery model, ensuring high-quality service and system stability for multiple client organizations. The Analyst partners with client stakeholders to drive workflow optimization, configuration best practices, and strategic use of Epic functionality to improve patient care delivery and operational efficiency.

This role is ideal for an experienced Epic professional who brings both technical expertise and clinical workflow insight, capable of supporting day-to-day AMS needs while advising clients on long-term system strategy and enhancements.

Key Responsibilities:

Epic ClinDoc Design, Build & Configuration

+ Lead the design, configuration, and ongoing maintenance of Epic ClinDoc, including flowsheets, SmartForms, SmartLinks, SmartTexts, and NoteWriter templates.

+ Develop and optimize documentation tools that enhance clinical efficiency and meet compliance, quality, and regulatory requirements.

+ Collaborate with clinicians, nurse informaticists, and operational leaders to align Epic design with standardized workflows and evidence-based practice.

+ Participate in system upgrades, releases, and testing cycles—evaluating new Epic functionality for potential adoption.

+ Document configuration details, test scripts, and design specifications in accordance with AMS governance standards.

AMS Support & Maintenance

+ Provide advanced support for multiple AMS clients, including issue triage, root cause analysis, and configuration adjustments.

+ Ensure stability, accuracy, and reliability of ClinDoc functionality across environments.

+ Manage incident and request queues in accordance with SLAs, documenting all work performed in client service management systems.

+ Perform periodic audits of documentation tools and templates to ensure standardization and optimal system performance.

+ Participate in upgrade readiness assessments, regression testing, and environment validation.

Subject Matter Expertise & Client Advisory

+ Serve as the Epic ClinDoc SME, offering expert advice on system functionality, limitations, and best-practice workflow design.

+ Provide product insight on Epic’s documentation tools, integration points, and future roadmap to help clients make informed decisions.

+ Collaborate with client leadership to identify opportunities for workflow improvement and clinical transformation.

+ Participate in RFP responses, new client onboarding, and business development efforts by providing Epic ClinDoc expertise.

+ Support expansion and optimization initiatives by recommending scalable, evidence-based configuration strategies.

Collaboration & Delivery Excellence

+ Work collaboratively with Epic AMS Leads, Project Managers, and other application analysts (e.g., Orders, Stork, Radiant) to deliver coordinated, high-quality service.

+ Engage in governance, status, and review meetings to provide visibility into application health, enhancement progress, and incident trends.

+ Mentor and coach junior analysts, providing knowledge transfer and documentation of best practices.

+ Contribute to internal knowledge repositories, configuration templates, and toolkits to improve AMS delivery consistency.

Qualifications:

+ Bachelor’s degree in Nursing, Health Information Systems, Computer Science, or related field (or equivalent experience).

+ Minimum 5+ years of Epic Inpatient ClinDoc experience in design, build, configuration, and support (consulting or AMS environment strongly preferred).

+ Active Epic Inpatient ClinDoc certification required (additional certifications such as Orders, Stork, or ASAP a plus).

+ Deep understanding of Epic ClinDoc workflows, dependencies, and integration points with other clinical modules.

+ Demonstrated experience building flowsheets, SmartForms, SmartTexts, SmartLinks, and documentation templates.

+ Strong knowledge of inpatient clinical workflows, including nursing, provider, and ancillary documentation.

+ Experience supporting Epic upgrades, optimization projects, and cross-module integration testing.

+ Excellent analytical, communication, and problem-solving skills.

+ Ability to manage multiple clients, competing priorities, and deadlines in a dynamic consulting environment.

Core Competencies:

+ Epic Expertise: Deep understanding of Epic Inpatient ClinDoc design, configuration, and best practices.

+ Clinical Insight: Ability to translate clinical documentation needs into effective Epic tools and workflows.

+ Analytical Strength: Skilled in troubleshooting, data validation, and optimization analysis.

+ Client-Centric Approach: Builds trust and delivers consultative value through clear communication and solution delivery.

+ Quality & Accountability: Consistently delivers high-quality, compliant configuration and support.

+ Collaboration: Works effectively across modules and disciplines to support integrated care delivery.

+ Continuous Improvement: Identifies and implements enhancements that improve workflow efficiency and data quality.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

#LI-Remote #LI-NC1

#LI-