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Job Summary

The Manager, Admissions is responsible for the daily operations of admissions and registration functions within the facility. This role oversees patient intake processes, insurance verification, point-of-service collections, and compliance with regulatory and organizational standards. The Manager leads department staff, coordinates with cross-functional teams, and supports patient experience initiatives while ensuring accuracy in patient data and financial clearance. This position plays a key role in driving efficiency, regulatory compliance, and revenue cycle performance.

Essential Functions

+ Oversees daily admissions and registration operations, ensuring accurate data entry, insurance verification, financial class assignment, and timely patient access.

+ Leads and develops departmental staff through hiring, training, scheduling, coaching, and performance management.

+ Ensures staff are educated and competent in hospital policies, registration procedures, compliance standards, and financial collection practices.

+ Monitors departmental performance, identifying trends, tracking quality metrics, and implementing continuous improvement initiatives.

+ Ensures compliance with internal policies and external regulations, including those set by The Joint Commission (TJC), CMS, and payer guidelines.

+ Coordinates with internal departments such as Revenue Cycle, Case Management, Finance, and Clinical Operations to resolve issues related to patient access and registration.

+ Oversees point-of-service collection efforts, supporting the achievement of collection targets and improving front-end revenue cycle results.

+ Communicates effectively with patients and families regarding registration requirements, financial responsibilities, and documentation needs.

+ Utilizes hospital registration and information systems to support workflow efficiency, accuracy, and reporting.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

Leadership Responsibilities

+ **Supervision and Staff Management**

+ Provides leadership, mentorship and professional development opportunities for departmental staff.

+ Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.

+ Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

+ **Strategic Planning and Financial Oversight**

+ Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.

+ Monitors expenditures, ensuring cost-effective delivery of services.

+ Evaluates and implements new technologies to enhance operational efficiency.

+ Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

+ **Quality Assurance and Regulatory Compliance**

+ Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

+ Participates in audits, inspections and accreditation processes as applicable.

+ Follows established quality control practices to ensure accuracy, consistency and safety.

+ **Collaboration and Communication**

+ Works closely with leadership teams to coordinate and improve service delivery.

+ Stays up-to-date with industry advancements, new technologies, and regulatory changes.

+ **Staff Responsibilities**

+ May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

+ Bachelor's Degree in relevant field required or

+ Four (4) plus years of direct experience in lieu of a Bachelor's degree required

+ Master's Degree preferred

+ 2-4 years of experience in closely related field with Bachelor's degree required

+ 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

+ Strong leadership, organizational, and communication skills.

+ Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

+ Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

+ Communicate effectively with leadership, team members, and stakeholders.

+ Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

+ Problem-solving and critical thinking skills.

+ In depth knowledge of industry best practices and regulatory compliance (if applicable).

+ Strong organizational and time management skills.

+ Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.