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JOB INFORMATION

Client Support – Contact Center (Inbound/Outbound I)

**Location:** San Diego, CA – West Broadway /Near the Marina District in San Diego

**Schedule: Monday** **– Friday** , Flexible on the start time 8:00 AM to 5:00 PM or 8:30 to 5:30 according to customer needs

**Position Type:** Temp-to-Perm

**Hourly Rate:** $21.00 USD

About the Role

We are seeking a **Client Support Assistant** to join our dynamic Client Solutions team. The key role is to ensure a seamless and professional client experience by managing communications, supporting legal and office operations, and collaborating across teams.

As the first point of contact for our clients, you’ll handle a high volume of inbound and outbound communications, support hybrid legal proceedings, and assist with front desk operations. Your work will directly impact client satisfaction and operational efficiency.

Key Responsibilities

+ Respond promptly and professionally to client inquiries via phone and email

+ Collaborate with internal departments to resolve client issues efficiently

+ Support front desk operations and assist with office tasks as needed

+ Facilitate hybrid legal proceedings via Zoom and manage related documentation

+ Ensure a seamless and positive client experience from start to finish

Job Qualifications & Requirements

Education & Experience:

+ High school diploma or equivalent required

+ Prior experience in administrative support, office operations, retail, or food service is a plus

+ Experience in the legal industry is preferred but not required

Communication & Customer Service:

+ Strong verbal and written communication skills

+ Professional phone and email etiquette

+ Proactive communicator with a client-focused mindset

+ Ability to handle inquiries and resolve issues courteously and effectively

Skills & Attributes:

+ Excellent attention to detail and active listening skills

+ Strong organizational and time management abilities

+ Positive, solutions-oriented attitude with a genuine desire to help others

+ Dependable, punctual, and reliable for full-time work

+ Adaptable and eager to learn new systems and processes

+ Moderate proficiency in computer applications and ability to navigate multiple systems quickly

Professionalism:

+ Maintains a polished and workplace-appropriate appearance

+ Team-oriented and collaborative in a fast-paced environment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.