• Operations Processor 4 - Mail Services

    US Bank (St. Paul, MN)


    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

    Job Description

    This is a cross-functional position that provides production support to our Mail Services team within Operations Services. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and / or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions

    Job Highlights

    • Sort incoming mail.

    • Extract contents from envelope and prep for ingestion.

    • Ingest documents transaction and detail information into multiple systems.

    • Upload ingested files into TPS TRADE 360 and KTA (Kofax Total Agility) to assign and submit document files to the system.

    • Log in check items.

    • Collect and follow handling instructions on the end process of physical documents.

    • Assisting with any document updates/replacements.

    • Building document packet for send out.

    Basic Qualifications

    - High school diploma or equivalent

     

    - Two to four years of relevant experience (Bank operational functions, systems, policies and procedures, or related experience

    Preferred Skills/Experience

    - Fast-paced Data-entry (alpha and numeric)

     

    - SharePoint, Excel and overall MS office application proficiency

     

    - Computer navigation skills using a variety of software packages including Microsoft Office applications

     

    - Document processing into system

     

    - Thorough knowledge of computer applications and/or the equipment used in the assigned area

     

    - Good customer relations skills

     

    - Effective verbal and written communication skills

     

    - Well-developed ability to identify and resolve/escalate problems

     

    - Demonstrated leadership skills

     

    This position will be onsite 5 days a week.

     

    If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

    Benefits:

    Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

     

    + Healthcare (medical, dental, vision)

    + Basic term and optional term life insurance

    + Short-term and long-term disability

    + Pregnancy disability and parental leave

    + 401(k) and employer-funded retirement plan

    + Paid vacation (from two to five weeks depending on salary grade and tenure)

    + Up to 11 paid holiday opportunities

    + Adoption assistance

    + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

     
     

    E-Verify

     
     

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.09

     
     

    Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

     

    Posting may be closed earlier due to high volume of applicants.