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Job Description

The Director of Infrastructure Management is a mission-critical leadership role that serves as a foundational pillar of NYCHA’s IT operations. This position provides both strategic oversight and hands-on technical leadership across NYCHA’s core infrastructure domains. The Director ensures that NYCHA’s hybrid environment which spans two physical data centers and two major cloud hyperscalers (e.g., OCI, Azure) remains resilient, secure, scalable, and aligned with the agency’s business needs.

This role directly supports mission-critical applications that power housing operations, tenant services, maintenance workflows, financial transactions, and executive reporting. Without this leadership, NYCHA would face increased risk of outages, compliance vulnerabilities, extended recovery times, and delays in modernization.

Key Responsibilities

- Provide strategic direction and operational leadership for NYCHA’s hybrid infrastructure, including data centers, cloud environments, and virtualization platforms.

- Oversee the management and performance of hundreds of production and test servers, storage systems, and storage networks.

- Ensure the security, uptime, and scalability of server and end-user computing environments.

- Direct and optimize enterprise platforms such as Microsoft 365, database infrastructure, and identity and access management systems.

- Lead disaster recovery planning and execution, serving as the primary escalation point for major infrastructure incidents.

- Partner with cybersecurity, application development, and enterprise architecture teams to align infrastructure strategies with enterprise goals.

- Develop and manage budgets, forecasts, procurement, and contracts for infrastructure systems and services.

- Drive infrastructure modernization initiatives, ensuring NYCHA remains compliant, secure, and positioned for innovation.

- Advise senior leadership and the Board on infrastructure risks, policies, and strategic investments.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

https://bit.ly/55aProgram

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2. NYCHA residents are encouraged to apply.

3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

TELECOMMUNICATION MANAGER - 82984

Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 94,050.00

Salary Max: $180,000.00