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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for defining, developing, and improving processes within our Public Sector business segment. This person is also responsible for the development, implementation, administration, and measurement of unified process improvement initiatives. Collaborate across resources to ensure the domain or value stream level processes align with end to end and cross functional processes. This may include, but is not limited to, future state process flows, business requirements, business architecture model canvas, and other supporting documentation.

The Main Responsibilities

+ Ensuring that the implications of a new strategy are fully addressed and documented prior to launching the initiatives.

+ Provide high level design of end-to-end processes and procedures for the development of new systems, technologies, products or process functionalities.

+ Manage requirement definition for new product/process builds working jointly with many different business units.

+ Drive the concept, definition, development, implementation and operation components for automating processes and procedures.

+ Developing and maintaining close working relationships with key stakeholders to understand evolving issues and requirements, understanding upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

+ Analyze, define, and own Layer 4 processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas.

+ Identify and implement process improvement and execute continuous process improvements through metrics and scorecard reporting.

+ Provide functionality and process walk-throughs of current and future state processes.

+ Accountable for analyzing, defining, documenting, and owning current and future state Layer 4 processes and related roadmaps and process performance metrics.

+ Analyze and solve for basic to moderately complex functional and cross-functional dependencies.

+ Creates Use Cases to model desired outcomes for systems and process to address based on applicable operational scenarios.

+ Analyzes program/project objectives to establish effective success measures vis-a-vi operational performance, desired outcomes, and the customer experience.

+ Establishes goals, baselines, and reports performance throughout the project lifecycle. Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance.

+ Ability to provide multiple levels of leadership with project status reports, feedback, and analysis, including early warning indicators of projects risks and mitigation plans. Effectively identifies and manages project stakeholders at all levels to prepare organizations for change, understand and mitigate resistance, and develop and implement communications plans.

+ Conforms with enterprise standards by ensuring that processes are properly named and documented, and approved artifacts are used to ensure consistent approach, consumption, and application of best practices.

What We Look For in a Candidate

Required:

+ 3+ years of professional experience as a Process Architect or similar experience required

+ 3+ years of process improvement experience

+ Strong data analytics skills

+ Excellent Communication & Collaboration Skills

+ Experience with writing requirements

+ Experienced in implementing Continuous Improvement methodologies, e.g., Lean/Six Sigma

Preferred:

+ Project Management Experience a plus

+ Experience with IT development lifecycle concepts such as Agile, waterfall or hybrid

+ Background in Telecommunications Industry

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Remote

What to Expect Next

Requisition #: 340390

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/23/2025