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Employment Type:

Full time

Shift:

Description:

Position Purpose:

+ Responsible for the daily operations, supervision, and coordination of shelter services for individuals experiencing homelessness.

+ The manager ensures a safe, welcoming, and trauma-informed environment that promotes engagement, stability, and connection to needed resources.

+ The Program Manager provides leadership to staff, maintains compliance with agency and funder requirements, and collaborates with internal and external partners to support participants in achieving housing and recovery goals.

What you will do:

+ Oversee daily shelter operations, ensuring safety, cleanliness, and compliance with program standards and funding requirements.

+ Supervise and support a multidisciplinary team, including program supervisors, program specialists, program assistant, etc.

+ Provide coaching, training, and performance evaluations to promote professional growth and effective service delivery.

+ Ensure a low-barrier, person-centered approach that reduces obstacles to shelter entry and engagement.

+ Monitor participant flow, occupancy rates, and service outcomes; prepare and submit reports as required.

+ Develop and implement policies, procedures, and schedules to support consistent and efficient program operation.

+ Collaborate with community providers, outreach teams, and internal departments to coordinate care, referrals, and housing placements.

+ Respond to participant crises, de-escalate situations, and support staff in managing challenging behaviors using trauma-informed and harm reduction approaches.

+ Manage program budget, expenditures, and resource allocation in coordination with leadership.

+ Maintain accurate documentation in data management systems.

Education and Experience:

+ Master’s Degree (behavioral health, human services or public health) with 1 year as a manager/supervisor and a minimum of 3 years’ experience working in human services or healthcare setting **OR** Bachelor’s Degree (behavioral health, human services or public health) with 3 years as a manager/supervisor and minimum of 5 years’ experience working in a human services or a healthcare setting.

+ Experience working in mental health residential, substance use treatment and/or homeless services strongly preferred.

+ Act 33/34/73 clearances

+ Pre-employment drug screen

+ Strong leadership, organizational, and communication skills.

+ Ability to work effectively with diverse populations and community partners.

+ Experience working with individuals experiencing homelessness, behavioral health conditions, or substance use disorders strongly preferred.

+ Proficiency in documentation, data tracking, and Microsoft Office or similar software systems.

POSITION HIGHIGHTS/BENEFITS

+ **WORK SCHEDULE: This is an exempt (salary) position.** Monday through Friday daylight with some nontraditional hours (evenings, weekends, and holidays) may be required.

+ **Great Benefit Package: (Benefits start Day 1 of employment):** 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus more……

ABOUT PITTSBURGH MERCY

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with individuals and families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Traumatic events or circumstances, including homelessness

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran