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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Director - Customer Integration and Compliance

PRIMARY PURPOSE** **:

We are seeking a strategic and results-oriented Director to lead a high-performing team responsible for a broad range of technical and operational functions supporting managed care and bill review services. This role is pivotal in driving seamless implementations and sustaining technical excellence across platform(s) and vendor partnership(s). It also serves as a strategic liaison to IT, fostering cross-functional collaboration to ensure platform(s) and system(s) remain aligned with regulatory compliance through targeted technical initiatives.

The Director will oversee project coordination and execution, reporting and analytics, vendor management, and client engagement, while partnering closely with cross-functional stakeholders to deliver operational and technical excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

**ARE YOU AN IDEAL CANDIDATE?** We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

+ Lead and support implementations and platform configurations

+ Manage technical project execution and scope documentation

+ Oversee technical support functions including mailbox and ticket resolution

+ Direct reporting and analytic efforts

+ Maintain vendor relationships

+ Support client communications and technical aspects of service delivery

+ Drive special projects and continuous improvement initiatives

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

+ Travels as required.

SUPERVISORY RESPONSIBILITIES

+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

+ Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

+ Proven leadership experience in technical operations, project management

+ Strong analytical, organizational, and communication skills

+ Experience managing vendor relationships and client-facing technical functions

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Ten (10) years of bill review experience or equivalent combination of education and experience required. Five (5) years of supervisory experience preferred.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

TAKING CARE OF YOU BY

+ We offer a diverse and comprehensive benefits package including:

+ Three Medical, and two dental plans to choose from.

+ Tuition reimbursement eligible.

+ 401K plan that matches 50% on every $ you put in up to the first 6% you save.

+ 4 weeks PTO your first full year.

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch.

**NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.

_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $85,000 - $115,000/annually. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com