• Utilization Management Assistant

    Catholic Health Initiatives (Little Rock, AR)


    Job Summary and Responsibilities

     

    The Utilization Management Assistant plays a crucial supporting role within the Utilization Management department, primarily responsible for facilitating the UM review process, ensuring timely and accurate submission of clinical documentation, and assisting in the coordination of care. This position performs essential administrative, clerical, and communication tasks to support the Utilization Review Nurses and Case Managers, ensuring compliance with regulatory requirements and payer guidelines. The UM Assistant helps to ensure appropriate resource utilization while maintaining high standards of patient care.

     

    + Initiate outbound calls and faxes to insurance companies and other payers to request authorizations for admissions, continued stays, discharges, and other services.

    + Monitor and track authorization requests, follow up with payers to ensure timely responses, and document communication accurately.

    + Retrieve and compile patient medical records, clinical notes, physician orders, and diagnostic results from electronic health records (EHR) or other systems.

    + Organize and prepare clinical information packets for submission to payers for concurrent, retrospective, and pre-admission reviews.

    + Manage incoming and outgoing faxes, emails, and phone calls related to UM activities.

    + Schedule and coordinate meetings for the UM team.

    + Prepare and distribute reports, presentations, and other departmental documents as needed.

    + Maintain organized filing systems (electronic and/or physical) for UM documentation.

    Job Requirements

    High School Diploma or GED required. Associate's degree in a healthcare-related field, Medical Office Administration, or Business Administration preferred.

     

    + Minimum of 1-3 years of administrative or clerical experience in a healthcare setting is required.

    + Experience in Utilization Management, Case Management, Revenue Cycle, or a Medical Billing/Coding department is highly preferred.

    + Familiarity with medical terminology and clinical documentation is essential.

     

    Where You'll Work

     

    CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4500 coworkers, 1000 medical staff and 500 volunteers we consistently receive praise for care advancements. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance.

    Pay Range

    $16.42 - $23.19 /hour

     

    We are an equal opportunity/affirmative action employer.